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zeithaml

Services Marketing Integrating Customer Focus Across the Firm
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Martin Mende

1260260526 / 9781260260526

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Loose Leaf for Services Marketing
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Martin Mende

Edition: 8th

1260564169 / 9781260564167

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Services Marketing
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Edition: 6th

0078112052 / 9780078112058

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Services Marketing: Integrating Customer Focus Across the Firm
Valarie Zeithaml, Mary Jo Bitner, Dwayne Gremler

0078112109 / 9780078112102

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SERVICES MARKETING (LOOSELEAF)
ZEITHAML

1259867013 / 9781259867019

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Delivering Quality Service
Valarie A. Zeithaml

1439167281 / 9781439167281

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Gen Combo Services Marketing; Connect Access Card
Valarie A. Zeithaml

Edition: 7th

1260051986 / 9781260051988

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Driving Customer Equity How Customer Lifetime Value Is Reshaping Corporate Strategy
Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon

0684864665 / 9780684864662

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Services Marketing
Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

Edition: 5th

0073380938 / 9780073380933

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