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Delivering Quality Service

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ISBN-10: 1439167281

ISBN-13: 9781439167281

Edition: 1990

Authors: Valarie A. Zeithaml

List price: $16.95
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Book details

List price: $16.95
Copyright year: 1990
Publisher: Free Press
Publication date: 3/25/2009
Binding: Paperback
Pages: 240
Size: 6.00" wide x 9.00" long x 0.60" tall
Weight: 0.660
Language: English

Valarie Zeithaml is the Roy and Alice H. Richards Bicentennial Professor of Marketing and Associate Dean for the MBA Program at the Kenan-Flagler Business School of the University of North Carolina.