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Most popular questions
My book was not damaged when I sent it, so why are you saying it's damaged?
Why did you not pay me for one of the books I sent you?
How do I know I got a quote for the correct book?
Why hasn't my order been delivered? I've been waiting forever.
Why did you send me a different version of the book I ordered?
Why is it taking so long to ship my order?
Why did you send me a different version of the book I wanted to rent?
Why did I get charged a late fee for my rental?
Why did you charge me a buyout fee for my rental even though I returned it?
Best contact method
Contact Customer Care 24 hours a day, 7 days a week, by using the form below. We try to answer all inquiries within one business day.
802 Avondale Ave.
Grandview Heights, OH 43212
Meet the team
Our Customer Care team is here to help! We typically respond to all emails within one business day.