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Video game buyback FAQ

How do I sell my video games to TextbookRush?

Selling your video games to TextbookRush is easy! Follow our simple instructions on how to sell your video games.

How do I search for my video games?

To find your video game, please search by the title or UPC located on the back of the case. Many titles have multiple versions available. Make sure to select the correct version of your game to receive the correct quote.

How do I determine the condition of my video game?

We buy video games in new and used condition.

  • Brand new video games have not been played and are still in plastic wrap.
  • Used video games may have been played once, twice, or several times. Used video games must be sent with the original case and game instructions in order for the price quote to valid. The product may have minor scratches but plays perfectly. We do not buy heavily scratched / damaged games or games that do not work. These items will be discarded and not returned to you.

Many titles have multiple versions available. Make sure to select the correct version of your game to receive the correct quote.

Why was my payment less than quoted?

Prices are based on the condition and UPC of the product received in our warehouse. If the condition or UPC does not match the product as you entered it, your quote will be adjusted to the proper payment for the item received. Please give accurate information about your video game and pack your shipment well. Please review our packaging guidelines to ensure the safe arrival of your video game(s).

What happens if you do not buy my video game?

If you send an item that we cannot purchase, it will be recycled. Remember, we do not buy any video games that have severe scratches / damage or do not work.

How does shipping work?

TextbookRush will provide you with a prepaid shipping label that you can print out from your computer. Delivery Confirmation is included with the label, so you can verify that the item successfully arrived at our location. The cost of this label is billed to us, so you never have to worry about it. Need more labels? No problem, just visit your account and click on the buyback in question. Then click “Add a shipping label”. You can request as many free labels as you need.

Shipping methods:

  • FedEx (Pre-paid label) is the carrier for buyback shipments. FedEx guarantees delivery in 1-5 business days. Drop off packages with FedEx labels at the nearest FedEx drop off location or arrange for a free pickup from a business by calling 1-800-GO-FEDEX. When dropping off your package, please select a FedEx Staffed, FedEx Kinkos, or FedEx Authorized ShipCenter. Uncheck the box next to FedEx Self-Service locations since they are unable to accept your package. Pickups must be scheduled from a business, not a residence. If you call to schedule a pickup, make sure to mention you have a “return label.”

Please note that these times are estimates and we are not liable for delays that are out of our control.

What if I cannot view or print my shipping label?

Please be sure you have the latest version of Adobe Reader installed on your computer. If you do not have this software, you can get Adobe Reader here for free.

What is the advantage of using FedEx over USPS Ground?

FedEx guarantees delivery in 1-5 business days. Each order shipped via FedEx is automatically insured. USPS Ground usually takes 4-14 business days to arrive. We strongly suggest you purchase insurance when shipping your buyback to us via USPS Ground, however optional insurance for USPS Ground packages is not an expense TextbookRush covers. If you ship your buyback order to us using USPS Ground, TextbookRush is not responsible for packages lost in transit, however, buybacks shipped through FedEx are insured for $100 per label.

How long does the entire process take?

After your buyback is received, it usually takes 1-3 business days to check-in your video games and an additional 5-10 business days to issue payment via check and 1 business day to issue payment via PayPal or Store Credit. During peak buyback periods, processing may take longer. Peak periods are usually late December through January and late May through June.

Why was I issued a USPS Ground label instead of a FedEx label?

FedEx does not operate on holidays or weekends. Therefore, buybacks submitted during those periods may receive a USPS Ground shipping label instead of a FedEx shipping label. Please note that both the FedEx and USPS Ground labels are pre-paid, so the shipping charges are billed to TextbookRush.