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Marketplace feedback guidelines

Buyers are encouraged to give feedback ratings to the marketplace sellers once their transaction is completed. Your honest and accurate feedback ratings help to keep the marketplace community informed about the quality of service a buyer has received from a seller.

  • Feedback is rated on a scale of 1- 5; 5 is excellent and 1 is poor.
  • Buyers should contact sellers to resolve disputes prior to leaving feedback since comments may not be changed.
  • Feedback containing profane or vulgar language will be removed.
  • Inflammatory language, such as “fraud, liar, scam artist” etc., is strongly discouraged, but will not be removed.
  • Feedback containing personally identifying information about a member, including real name, address, phone number, or e-mail address, will be removed.
  • Comments left with the intent to harass someone (as determined by TextbookRush) will be removed.
  • Feedback left with the intent to artificially effect a seller’s rating or otherwise defraud potential future customers will be removed.
  • TextbookRush will have the final decision regarding feedback, feedback abuses, and any disciplinary measures.

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.
Learn more about the TextbookRush Marketplace.