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Kindle purchase FAQ

What is a Kindle?

Kindles are tablets similar to iPads that can download and store books and games, allow you to surf the internet, watch TV and movies, and so much more! You can send and receive emails, download apps, and work with your calendar right from the Kindle. Easy-to-use parental controls are also built in too!

How do I register my Kindle?

It’s easy! Just sign in with your username and password at Don’t have an Amazon account yet? Click the link and sign up for free!

What are the technical specifications of the Kindles you offer?

All of our Kindles are 16 GB devices with an HD display and a fast 1.5 GHz dual-core processor. The screen is 7" with a 1280 x 800 resolution. Our Kindles come with built in speakers, long battery life, and Wi-fi capabilities.

What does “Refurbished” mean?

Refurbished items have been carefully tested and verified to work properly and look brand new. Refurbished Kindles are free of defects and function and look just like new. All of our Kindles are fully guaranteed and may be returned within 30 days of the order date for any reason. We may offer a refund or exchange at our discretion.

What shipping methods do you offer for Kindles?

All Kindle orders ship via an expedited service. Allow 1-3 business days for processing and 2-7 business days for shipping. 3 Day, 2 Day, and Overnight shipping are also available at checkout.

How do I return the Kindle I ordered?

If you simply change your mind or ordered the wrong item, please contact us at to receive a return authorization number within 30 days of order date. New and still in original packaging Kindles may be returned for any reason. If your Kindle is faulty or does not function as expected, please contact us at within 30 days for a prepaid return label to return the product. Once your return is received and checked in, at our sole discretion a refund or exchange will be issued via the original method of payment within 3 business days.

Where can I get technical support for my Kindle?

For technical assistance, please visit Amazon’s Kindle help pages.