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Movies & TV buyback FAQ

How do I sell my DVDs to TextbookRush?

Selling your DVDs to TextbookRush is easy! Follow our simple instructions on how to sell your items.

How do I find my DVDs and add them to the basket?

Please search by the UPC or EAN located on the back of your case. Alternatively, you can search by the title of the movie.

Many titles have multiple releases available. Make sure to select the correct version of your DVD to receive the correct quote.

How do I determine the condition of my DVD?

We buy DVDs in both new and used condition.

  • Brand new DVDs that have not been played and are still in plastic wrap.
  • Used DVDs may have been played once, twice, or several times. Used DVDs must be sent with the original case in order for the price quote to valid. If you are sending the disk only, please check the box “No case” when selling your DVD. The product may have minor scratches but plays perfectly. We do not buy heavily scratched / damaged DVDs or those that do not work. These items will be discarded and not returned to you.

Why was my payment less than quoted?

Prices are based on the condition and UPC / EAN of the product received in our warehouse. If the condition or UPC does not match the product as it was entered, your quote will be adjusted to the proper payment for the item received. Please give accurate information about your DVD and pack your shipment carefully. Please review our packaging guidelines to ensure the safe arrival of your DVD(s).

What happens if you do not buy my DVD?

If you send an item that we cannot purchase, it will be recycled. Remember, we do not buy any DVDs that have severe scratches / damage or do not work.

How does shipping work?

TextbookRush will provide you with a prepaid shipping label that you can print out from your computer. Delivery Confirmation is included with the label, so you can verify that your package successfully arrived at our location. The cost of this label is billed to us, so you never have to worry about it. Need more labels? No problem, just visit your account and click on the buyback in question. Then click “Add a shipping label”. You can request as many free labels as you need.

Shipping Methods

  • FedEx (Pre-paid label): This is the default carrier for buyback shipments. FedEx guarantees delivery in 1-5 business days. Drop off packages with FedEx labels at the nearest FedEx drop off location or arrange for a free pickup from a business by calling 1-800-GO-FEDEX. When dropping off your package, please select a FedEx Staffed, FedEx Kinkos, or FedEx Authorized ShipCenter. Uncheck the box next to FedEx Self-Service locations since they are unable to accept your package. Pickups must be scheduled from a business, not a residence. If you call to schedule a pickup, make sure to mention you have a “return label.” Each FedEx package is insured.
  • USPS Ground (Pre-paid label): From the day you send your package to us, USPS Ground usually takes between 3-14 business days to arrive. Drop off packages with USPS labels at your local post office. USPS Ground packages are not insured.

Please note that these times are estimates and we are not liable for delays that are out of our control.

What if I cannot view or print my shipping label?

Please be sure you have the latest version of Adobe Reader installed on your computer. If you do not have this software, you can get Adobe Reader here for free.

What is the advantage of using FedEx over USPS Ground?

FedEx guarantees delivery in 1-5 business days. Each order shipped via FedEx is automatically insured. USPS Ground usually takes 4-14 business days to arrive. We strongly suggest you purchase insurance when shipping your buyback to us via USPS Ground, however optional insurance for USPS Ground packages is not an expense TextbookRush covers. If you ship your buyback order to us using USPS Ground, TextbookRush is not responsible for packages lost in transit.

How long does the entire process take?

After your buyback is received, it usually takes 1-3 business days to check-in your DVDs and 5-10 business days to issue payment. During peak buyback periods, processing may take longer. Peak periods are usually late December through January and late May through June.

Why was I issued a USPS Ground label instead of a FedEx label?

FedEx does not operate on holidays or weekends. Therefore, buybacks submitted during those periods may receive a USPS Ground shipping label instead of a FedEx shipping label. Please note that both the FedEx and USPS Ground labels are pre-paid, so the shipping charges are billed to TextbookRush.