Business Process Outsourcing Oh! BPO - Structure and Chaos, Fun and Agony

Name: Business Process Outsourcing Oh! BPO - Structure and Chaos, Fun and Agony
Price: 40.02 USD
Availability: InStock
ISBN: 9788178298788

ISBN-10: 8178298783

ISBN-13: 9788178298788

Edition: 2008

Authors: V. Anandkumar, Subhasish Biswas

List price: $14.99

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Description:

A nascent industry in the 1990s, business process outsourcing (BPO) has taken India by storm. While this industry has been enmeshed in bad press and myths, the fact remains that it has proved to be an engine of economic growth for India over the last one decade. V. Anandkumar (VAK) and Subhasish Biswas have provided an insider's perspective that will be an invaluable read for the 150,000 'BPOites' that enter this industry every year from second and third-tier cities, and to those that are already working in the industry. This in-depth understanding of the BPO industry is also invaluable for business partners and industry leaders-for those who aim to set up a BPO, or for those keen to…

Book details

List price: $14.99
Copyright year: 2008
Publisher: SAGE Publications, Incorporated
Publication date: 7/1/2008
Binding: Paperback
Pages: 248
Size: 5.00" wide x 7.10" long x 0.90" tall
Weight: 0.440
Language: English



Foreword



Preface


The BPO Industry


Changing Dynamics of the Indian BPO Industry


Managing a BPO


Working in a BPO


The Future of BPOs


Points to Ponder


Glossary of Industry Terms