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Understanding the Use of Technology-Based Self Service

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ISBN-10: 383831168X

ISBN-13: 9783838311685

Edition: N/A

Authors: Salar Habibi

List price: $88.00
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The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm s site) and off-site service (at customer's home/place); also the customer s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with…    
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Book details

List price: $88.00
Publisher: Lap Lambert Academic Publishing GmbH & Company KG
Binding: Paperback
Pages: 136
Size: 6.00" wide x 9.00" long x 0.32" tall
Weight: 0.462
Language: English