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Customer Service in the Information Environment

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ISBN-10: 3598243626

ISBN-13: 9783598243622

Edition: 1994

Authors: G. Stclair

List price: $121.95
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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
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Book details

List price: $121.95
Copyright year: 1994
Publisher: K. G. Saur Verlag GmbH & Company
Binding: Hardcover
Pages: 144
Size: 6.10" wide x 9.06" long
Weight: 0.836
Language: English