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Outsource It! A No-Holds-Barred Look at the Good, the Bad, and the Ugly of Offshoring Tech Projects

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ISBN-10: 193778505X

ISBN-13: 9781937785055

Edition: 2013

Authors: Nick Krym

List price: $27.99
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Description:

If you need to expand your business but not your budget, if your group has an intense but short-term project, if you don't have the skill set to get a job done-it's time to think about outsourcing. Starting from the first step (should you outsource part of your tech work?) to the last (how can you protect your intellectual property?), you’ll learn everything about setting up projects overseas.Sending your prized assets halfway around the world-or halfway around the country-takes a lot of courage for technical leads accustomed to doing things themselves. This book is full of real-life examples that show you how outsourcing really works. Learn how to choose your outsourcing destination by…    
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Book details

List price: $27.99
Copyright year: 2013
Publisher: Pragmatic Programmers, LLC, The
Publication date: 1/15/2013
Binding: Paperback
Pages: 264
Size: 7.50" wide x 9.00" long x 0.50" tall
Weight: 1.188
Language: English

Nick Krym is a technology professional with more than 25 years in the IT industry--20 of those in offshore outsourcing with companies and freelancers from Asia, Latin America, and Eastern Europe. His experience spans a broad range of technologies in delivering mission-critical systems to Fortune 500 clients, commercial off-the-shelf products, and applications delivered under an SaaS model.

Acknowledgments
Introduction
Decide If, What, and How to Outsource
Make an Educated Decision
Get SMART: Defining Outsourcing Objectives
The Risks of Outsourcing
The Rewards of Outsourcing
Understanding the Fine Print
Cost Savings: Expectations Versus Reality
Ability to Scale
Quality of Deliverables
Define and Refine Your Action Plan
What-and How Much-Should You Outsource?
Working Together: Finding the Right Outsourcing Model
A Sample Outsourcing Action Plan
Select the Right Sourcing Model
Multisourcing: Tame the Risks by Diversifying
Microsourcing: Outsourcing to Freelancers
Out-Tasking and Crowd-Sourcing
Outsourcing Your Life
Best-of-Breed Sourcing Strategies
Find the Right Vendors
Start with a Broad Search
The Golden Rules of Vendor Selection
Selecting the Destination
High-Level Vendor Selection Criteria
Generating a List of Prospective Vendors
Detailed Vendor Selection Criteria
Move from a Long List to the Chosen Few
The RFI Process
The RFP Process
Evaluating Proposals
It's PowerPoint Time
Watching Out for Warning Signs
Choose the Right-Size Vendor
The Large-Vendor Selection Process
The Small-Vendor Selection Process
The Individual Provider Selection Process
Find the Personality Magic
The Impact of Personality
Understanding Vendor Personality Types
Matching the Engagement to a Vendor's Personality
Identifying the Personality of the Vendor
Managing Personality Differences
Finalize the Selection
On-Site Visits
Technical Due Diligence
The X-Factor
The Final Decision
Negotiate Solid Contracts
Negotiate for Long-Term Success
The Basics of Negotiations
The Forces That Influence the Outcome of Negotiation
Navigating the Negotiations Process
Negotiations Walkthrough
Getting What You Need with Win-Win Negotiations
Learn Contract and Rate Essentials
Offshore Contract Basics
Controlling the Total Cost of Outsourcing with Your Contract
The MSA Invisibility Cloak
Rates and Total Cost of Outsourcing
The Enigma of Rates
Researching Offshore Rates
Negotiating a Fair Rate
Lead Distributed Engagements
Control Your Engagement
Communicating with Your Offshore Team: Practical Matters
Communicating with Your Offshore Team: The Squishy Stuff
Managing Project Execution
Accepting Deliverables
Setting Up Metrics
The Outsourcer's Toolbox
Build and Lead Distributed Teams
Laying the Groundwork
Staffing Offshore Engagements
Choosing Candidates: The Personality Factor
Maintaining Your Team
Team Morale: Motivation and Rewards
Adjust Your Development Model to Fit Your Situation
Offshore Waterfalls
Agile Offshore
Outsourcing Quality Assurance
Outsourcing Code Development
"Black Box" Outsourcing
Keep Risks under Control
Mitigate the Risks of Your Engagements
Using Contracts to Mitigate Offshore Risks
Protecting Data and IP
Joint Responsibilities
Dealing with Internal Risks
Minimizing Team Impact Risks
Minimize the Cost of Failures
You Are More Dependent Than You Think
The Benefits of Disposable Outsourcing
The Path Toward Disposable Outsourcing
Intermediaries in Disposable Outsourcing
Moving Toward Disposable Outsourcing in QA
The Complacency Trap
Maintain the Spirit of Partnership
Watching the Pulse of the Engagement
Investing in the Relationship
Fixing What's Broken
Terminating an Engagement
Closing Remarks
Destination: Asia
India
China
Southeast Asia
Destination: Europe
Russia
Central and Eastern Europe
Ireland and Israel
Destination: The Americas
Brazil
Mexico
Latin America
Canada
The Rural United States
Outsourcing Readiness Assessment Checklist
Vendor Search Criteria
Macro Factors
Critical Factors
Subjective Considerations
Tie Breakers
Personal Factors
Outsourcing Checklist
Deciding If, What, and How to Outsource
Defining Your Outsourcing Strategy
Finding Partners for Your Outsourcing Initiative
Negotiating the Contract with Selected Vendors
Building and Leading Your Offshore Team
Mitigating Risks and Minimizing the Cost of Failures
Terminating the Outsourcing Engagement
Offshore Vendor Technical Assessment
Processes
Competence
System Architecture
Technical Support and System Monitoring
Security and Privacy
Disaster Recovery and Business Continuity
Other
Bibliography
Index