| Foreword | p. xv |
| Foreword to Revised Edition | p. xix |
| Introduction to the Revised Edition | p. xxi |
| Business at the Speed of Balance | p. 1 |
| The Four Dynamics of IQM | p. 4 |
| The Coherence imperative | p. 10 |
| Entrainment | p. 14 |
| The State of What Is | p. 16 |
| The Impact of Change | p. 16 |
| The Emerging Cost of Stress | p. 17 |
| The Globalization of Stress | p. 18 |
| "Only the Dead Have Done Enough" | p. 20 |
| Testing the Theory | p. 21 |
| Improvements in Productivity, Teamwork, Health, and Empowerment | p. 22 |
| Internal Self-Management | p. 27 |
| A New Model of Human Intelligence | p. 29 |
| A Striking Parallel | p. 30 |
| DNA and Development | p. 31 |
| Unhooking Neurons | p. 32 |
| Intelligence Throughout | p. 33 |
| Gut Feelings | p. 34 |
| The Brain in the Heart | p. 34 |
| Networked Intelligence | p. 35 |
| The Last Bad Decision | p. 35 |
| Emotional Intelligence | p. 35 |
| How Emotionally Intelligent Are We? | p. 36 |
| Hope and Resilience | p. 37 |
| Emotion and Intellect | p. 38 |
| Evolution, Intelligence and Stress | p. 39 |
| Perception and Stress | p. 41 |
| The Physiology of Stress | p. 43 |
| The Emotional Axis | p. 44 |
| Emotional Alchemy | p. 44 |
| The Perception Loop | p. 45 |
| Heart-Brain Communication | p. 46 |
| Cortical Inhibition | p. 48 |
| Coffee in Your Keyboard | p. 49 |
| Amplified Contrast | p. 50 |
| Big Babies and the Storefront | p. 50 |
| Learning in the Workplace | p. 51 |
| Emotional Buying | p. 52 |
| Rewiring Neural Tracks | p. 52 |
| Far More Than a Pump | p. 53 |
| A Radical Proposition | p. 53 |
| Frequencies of Intelligence | p. 54 |
| Heart Intelligence Defined | p. 54 |
| Intuitive Intelligence | p. 55 |
| Intuition is a Bandwidth | p. 56 |
| Tamed Complexity | p. 57 |
| New Way of Thinking--The First Priority | p. 57 |
| Growing Up in the Hudson River: Overcoming Adaptation | p. 59 |
| Maladaptation | p. 61 |
| Hormonal Maladaptation | p. 64 |
| Flexible Attitudes Build Flexible Physiology | p. 65 |
| Emotion and Immune Health | p. 66 |
| Burnout Hits the Wall Street Journal | p. 67 |
| Emotion and Stress Affect Heart Survival | p. 67 |
| Stopping Emotional Drain | p. 68 |
| Freeze-Frame: One-Minute Self-Management | p. 72 |
| Freeze-Frame Steps | p. 73 |
| Why Does Freeze-Frame Work? | p. 74 |
| Neutral | p. 76 |
| The Power of Becoming Neutral | p. 78 |
| Stress Prevention | p. 79 |
| Button Pushers | p. 80 |
| Energy Efficiency | p. 80 |
| The Asset-Deficit Balance Sheet | p. 82 |
| Business and Well-Being Improvements | p. 83 |
| Time, Expectations, and Other Things It's Difficult to Manage | p. 87 |
| Time Wizards | p. 91 |
| Time Convenience | p. 92 |
| Expectations | p. 93 |
| "Ratios" | p. 96 |
| Judgmentalness | p. 98 |
| Dynamic Balance | p. 101 |
| Coherent Communication | p. 103 |
| Authentic Communication: It's Time for Some Serious Consideration | p. 105 |
| Electric Communication | p. 109 |
| Deep Listening | p. 112 |
| Barriers | p. 113 |
| Intuitive Listening | p. 114 |
| Communication Webs | p. 121 |
| Organizational Applications | p. 121 |
| Technology, Inner Technology, and the Measure of Human Capital | p. 125 |
| A Heart Intelligent Response to Information Technology | p. 130 |
| The Heart and Human Capital | p. 135 |
| Coherent Information Sharing | p. 138 |
| Living Information | p. 139 |
| A Creative Vision | p. 140 |
| Boosting the Organizational Climate | p. 147 |
| There's a Virus Loose and It's Got Bob | p. 149 |
| What is the Virus? | p. 152 |
| There Must Be Someone We Can Blame | p. 155 |
| How to Strengthen the Organizational Immune System | p. 157 |
| How to Spot the Emotional Virus | p. 159 |
| Climate | p. 160 |
| The Brown and Leigh Study | p. 162 |
| Ignoring the Climate | p. 164 |
| Assessing Organizational Coherence: The Organizational Coherence Survey | p. 165 |
| Content | p. 167 |
| Core Values: The Foundation of Sustainability | p. 171 |
| Core Values as a Foundation | p. 171 |
| Adaptability Revisited | p. 173 |
| The Role of Significance | p. 174 |
| Care | p. 176 |
| Reviving the Corporate Heart | p. 177 |
| Sincere Care | p. 179 |
| The Drain of Overcare | p. 180 |
| Identifying Overcare | p. 181 |
| Jobs that Magnetize Overcare | p. 185 |
| Self-Care Revisited | p. 186 |
| The Heart Lock-In | p. 187 |
| Strategic Processes of Renewal | p. 191 |
| Leading from Chaos to Coherence | p. 193 |
| The Service-Profit Chain | p. 195 |
| Management Skill | p. 199 |
| Energizing Teams | p. 203 |
| Appreciation | p. 204 |
| Big Picture/Little Picture | p. 207 |
| Overachieving? | p. 207 |
| Service Straight from the Heart | p. 208 |
| Coaching | p. 210 |
| Military Coherence | p. 213 |
| Heart Mapping | p. 215 |
| Heart Mapping Improved Teamwork | p. 216 |
| Heart Mapping Applications | p. 219 |
| Creating a Quantum Future | p. 223 |
| Critical Mass | p. 223 |
| Creating the Future | p. 224 |
| Innovation | p. 227 |
| Quantum Management | p. 228 |
| Self-Security | p. 229 |
| Creating Your Plan | p. 230 |
| Presence | p. 232 |
| Einstein's Vulnerability | p. 233 |
| Reports from the Field | p. 236 |
| Return on Investment in the Oil Industry | p. 236 |
| The Personal and Business Benefits of the IQM Programme--A European Perspective | p. 247 |
| Health, Performance and Resilience--A Police Study | p. 254 |
| A Large U.S. Government Agency Improves Its Climate | p. 267 |
| References | p. 271 |
| Glossary | p. 280 |
| Selected Reading | p. 292 |
| Index | p. 297 |
| Table of Contents provided by Syndetics. All Rights Reserved. |