Embracing your Accessibility

Name: Embracing your Accessibility
Price: 20.19 USD
Availability: InStock
ISBN: 9781847286970

ISBN-10: 1847286976

ISBN-13: 9781847286970

Edition: N/A

Authors: JosTe Berg

List price: $17.50

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Description:

This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.

Book details

List price: $17.50
Publisher: Lulu Press, Inc.
Publication date: 8/3/2006
Binding: Paperback
Pages: 116
Size: 5.98" wide x 9.02" long
Language: English