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Built to Love Creating Products That Captivate Customers

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ISBN-10: 1605096989

ISBN-13: 9781605096988

Edition: 2010

Authors: Peter Boatwright, Jonathan Cagan

List price: $22.99
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Description:

Built to Loveis a practical how-to guide for companies, detailing steps to create products that illicit emotions that provide value to customers, regardless of whether the products are physical products, services, technologies, software, systems, or brands. Most companies do not know how to provide their customers with this deeper level of engagement. Firms often hope the answer is to produce the latest high technology devices only to find that they fail to light up the marketplace. Or firms rely on ads that overstate or mislead, leaving the customer disappointed and disillusioned. Using a combination of industry-based research and laboratory experiments, the authors demonstrate that…    
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Book details

List price: $22.99
Copyright year: 2010
Publisher: McGraw-Hill Education
Publication date: 11/16/2010
Binding: Hardcover
Pages: 192
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 0.946
Language: English

Peter Boatwright, Co-Director of the Center for Product Strategy and Innovation, is Associate Professor of Marketing at Carnegie Mellon University's Tepper School of Business, with an appointment in Mechanical Engineering. Co-author of The Design of Things to Come. Jonathan Cagan is an expert in product development and innovation methods for early stage product development. He is the co-author of two books: "Creating Breakthrough Products" and The Design of Things to Come. Jon teaches new product development at Carnegie Mellon and in executive training sessions in small and large companies. He also co-directs the Masters in Product Development program at Carnegie Mellon, and he co-directs…    

Foreword
Preface
Introduction: Energizing the Marketplace
Product Emotions
Profitability of Emotions
The High-Emotion Index: Stock Market Gains from Emotion
The Paths to Emotion
Supported Emotions: The Key to Today's Leading Products
Product Emotion Strategy
The Emotion of Form and Touchpoints to Create It
Meeting Societal Needs: Positive Roles for Emotion
Emotion's Role in Technology Products
Taking Action: Transform Your Products and Brands to Captivate Customers
Acknowledgments
Notes
Index
About the Authors