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| Preface | |
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| Acknowledgments | |
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| Introduction | |
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| Our Changing Users | |
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| Who Are Our Users? Scanning the Environment to Detect Trends | |
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| New and Improved Service Models | |
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| Demystifying Virtual Reference | |
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| Going beyond the Desk: 21st-Century Reference, Outreach, and Teaching Services | |
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| The Integrated Services Model: Information Commons in Libraries | |
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| Librarians in Second Life and Future Virtual Worlds | |
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| An Exploration of the Hybrid Reference Service Model: Keeping What Works | |
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| New and Revised Roles for Reference Librarians | |
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| The Embedded Academic Librarian | |
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| Community Reference Work | |
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| Contemporary and Future Roles for Readers' Advisory in Public Libraries | |
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| Leisure Reading Collections in College and University Libraries: Have Academic Librarians Rediscovered Readers' Advisory? | |
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| Librarian as Marketer: Learning to Promote Reference and Outreach Services | |
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| Reference Quality: A Primer on Methods and Tools for Assessing Reference Services | |
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| Old Tools/New Tools: The Role of Technology in Reference Service | |
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| Telephone Reference as the Past and the Future of Library Service | |
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| Reconfiguring Reference Services for Mobile Devices | |
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| Using Online Social Networking Tools for Reference and Outreach | |
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| What's Next? Tracking Tech Trends | |
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| Reference Collection Development | |
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| From Print to E-Reference | |
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| Digital Visibility: Creating Usable Interfaces So Users Can Find Resources | |
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| Scholarly Communication: Library as Content Provider-Digital Projects to Support Reference and User Services | |
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| Staffing 21st-Century Libraries | |
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| What Skills Are Needed for the Next Generation of Librarians? | |
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| Retirements in Reference: Passing the Torch to the Next Generation of Reference Librarians | |
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| The Education and Training of Reference Librarians | |
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| The Education of Reference Librarians: A Detailed Survey and Analysis | |
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| The Guide to Reference and Learning Reference Librarianship | |
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| Practitioners as Adjunct Teachers | |
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| Outside the School Doors: Lessons Learned after Library School | |
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| Index | |
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| About the Editor and Contributors | |