Bottom Line Determining and Communicating the Value of the Special Library

Name: Bottom Line Determining and Communicating the Value of the Special Library
Price: 5.91 USD
Availability: InStock
ISBN: 9781591580041

ISBN-10: 1591580048

ISBN-13: 9781591580041

Edition: 2002

Authors: Joseph R. Matthews

List price: $53.00

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Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations--often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management. Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a "value center" rather than a "cost center." A glossary, list of…

Book details

List price: $53.00
Copyright year: 2002
Publisher: Bloomsbury Publishing USA
Publication date: 11/30/2002
Binding: Paperback
Pages: 175
Size: 7.00" wide x 10.00" long x 0.44" tall
Weight: 0.792
Language: English



Acknowledgments


Introduction



How Libraries Add Value


Value


Adding Value


Ease of Use


Noise Reduction


Quality


Adaptability


Time Savings


Cost Savings


Summary


Notes



Evaluation


Evaluation Implications


Summary


Notes



Evaluation Techniques and Methods


Reasons for Evaluation


Methodologies


Qualitative versus Quantitative Measurements


Specific Methodologies


Evaluation Measures and Methods


Evaluating Specific Library Services


Collection Evaluation


Online Catalog Analysis Tools


Evaluation of Reference Services


Document Delivery Evaluation


Technical Services Evaluation


Facilities and Library Use


Performance Measures for Government Libraries


International Standard


Summary


Notes



Input Measures


Standards


Types of Input Measures


Summary


Notes



Process Measures


Activity Based Costing


Types of Costs


Personnel Costs


Cost Analysis


Benchmarking


Scope of Change


Summary


Notes



Output Measures


Satisfaction


Priority Setting


Service Quality


Summary


Notes



Approaches to Identifying Outcomes or Impacts


Establishing the Value of Information


Pricing


Strategic Approaches


Information Resources Management


Value Estimating


Cost-Benefit Analysis


Depreciation


Knowledge Value-Added Approach


Summary of Evaluation Techniques


Determining the Impact of a Library


Summary


Notes



Outcomes in Special Libraries


Accomplishments


Time Aspects


Cost Aspects


Sales to Third Parties


Summary


Notes



A Balanced Scorecard


The Balanced Scorecard: An Explanation


Financial Perspective


Client or Customer Perspective


Internal Process Perspective


Innovation and Learning Perspective


Intellectual Capital Valuation


Presentation of the Library's Balanced Scorecard


Concerns


Summary


Notes



Building a Library Balanced Scorecard


Mission Statement


Vision Statement


Strategic Aims


Critical Success Factors


Strategic Measures


Setting Goals


Initiatives


Action Plan


Traps to Avoid


Now What?


Summary


Notes



Communicating the Value of a Special Library


Communication


Focus on Benefits


Written Materials


Oral Presentations


Summary


Notes


Recommended Reading


Glossary



Input Measures



Sample PAPE Surveys



Library Benefits Survey


Index