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| Introduction | |
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| What Coaching Is All About: Its Place in Management | |
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| Benefits | |
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| Identifying Coaching Opportunities | |
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| A Four-Step Process | |
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| Summing Up | |
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| Preparing to Coach: Keep Your Eyes, Ears, and Mind Open | |
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| Begin with Observation | |
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| Create and Test Your Hypothesis | |
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| Listen Carefully | |
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| Estimate the Probability of Improvement | |
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| Ask the Employee to Prepare | |
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| Summing Up | |
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| Discussion: Where Minds Meet | |
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| Discuss Your Observations | |
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| Be an Active Listener | |
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| Listen for the Emotions Behind the Words | |
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| Move Discussion to Causes | |
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| Summing Up | |
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| Active Coaching and Follow-Up: Getting Down to Business | |
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| Obtain Agreement on Goals | |
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| Create an Action Plan | |
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| Begin Coaching | |
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| Give and Receive Feedback | |
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| Adopt an Appropriate Approach | |
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| Always Follow Up | |
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| Summing Up | |
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| Becoming a Better Coach: Beyond the Basics | |
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| Conserve Time and Energy | |
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| Create the Right Climate | |
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| Avoid These Common Mistakes | |
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| Understand the Challenge of Team Coaching | |
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| Practice Makes Perfect | |
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| Summing Up | |
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| Executive Coaching: When Bosses Need Help | |
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| Why Executive Coaching? | |
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| Two Approaches to Executive Coaching | |
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| What to Look for in an Executive Coach | |
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| Summing Up | |
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| Mentoring and Management: Developing Human Assets | |
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| Mentoring Versus Coaching | |
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| The Benefits and Costs of Mentoring | |
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| Who Should Have a Mentor? | |
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| Summing Up | |
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| The Right Match: Advice for Matchmakers | |
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| What Constitutes a Good Match? | |
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| Bosses as Mentors: Pros and Cons | |
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| The Matchmakers | |
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| Recognizing a Good Match | |
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| One Company's Matchmaking Experiment | |
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| Summing Up | |
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| Being an Effective Mentor: And a Receptive Protege | |
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| Characteristics of Effective Mentors | |
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| How to Mentor Well | |
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| For Proteges: How to Make the Most of Mentoring | |
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| Summing Up | |
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| Women and Minorities: Special Mentoring Challenges | |
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| Challenges for Female Employees | |
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| A Different Fast Track for Minority Americans | |
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| Summing Up | |
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| Beyond Traditional Mentoring: Peers and Networks | |
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| Mentoring Peer-to-Peer | |
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| Network Mentoring | |
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| Summing Up | |
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| Appendix A | |
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| Appendix B | |
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| Notes | |
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| Glossary | |
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| For Further Reading | |
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| Index | |
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| About the Subject Adviser | |
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| About the Writer | |