How Customers Think Essential Insights into the Mind of the Market

ISBN-10: 1578518261

ISBN-13: 9781578518265

Edition: 2003

Authors: Gerald Zaltman

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This is a practical synthesis of the cognitive sciences. Drawing on psychology, neuroscience, sociology & linguistics, Zaltman offers a methodology for understanding how customers think. He demonstrates research tools, such as metaphor elicitation & response latency.
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Book details

List price: $35.00
Copyright year: 2003
Publisher: Harvard Business Review Press
Publication date: 2/1/2003
Binding: Hardcover
Pages: 352
Size: 6.50" wide x 10.00" long x 1.75" tall
Weight: 0.682
Language: English

Preparing for an Expedition
A Voyage from the Familiar
A Voyage to New Frontiers
Understanding the Mind of the Market
Illuminating the Mind: Consumers' Cognitive Unconscious
Interviewing the Mind/Brain: Metaphor Elicitation
The Metaphor-Elicitation Process
Interviewing the Mind/Brain: Response Latency and Neuroimaging
Come to Think of It
Reading the Mind of the Market: Using Consensus Maps
Memory's Fragile Power
Memory, Metaphor, and Stories
Stories and Brands
Thinking Differently and Deeply
Crowbars for Creative Thinking
Quality Questions Beget Quality Answers
Launching a New Mind-Set
About the Author
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