Salon Dialogue for Successful Results

Name: Salon Dialogue for Successful Results
Price: 216.04 USD
Availability: InStock
ISBN: 9781562533229

ISBN-10: 1562533223

ISBN-13: 9781562533229

Edition: 1998

Authors: Lee Hoffman

List price: $93.95

30 day, 100% satisfaction guarantee!

Marketplace

1 new & used from $216.04

what's this?

Rush Rewards U
Members Receive:

You have reached 400 XP and carrot coins. That is the daily max!

An invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales are included. Just some of what you will learn includes: -How to communicate with clients faster and improve client dialogue -How to respond to clients, invoking a higher level of trust between client and stylist -Conversations that can drive sales, build positive relations, and resolve conflicts…

Book details

List price: $93.95
Copyright year: 1998
Publisher: Delmar Cengage Learning
Publication date: 7/22/1997
Binding: Paperback
Pages: 208
Size: 8.50" wide x 11.00" long x 0.50" tall
Weight: 1.188
Language: English

Lee Hoffman was born with the name of Shirley Bell Hoffman (August 14, 1932) in Chicago, Illinois. She wrote western and science fiction novels, including The Valdez Horses (1967), West of Cheyenne (1973), and Legend of Blackjack Sam (1980). She died in Port Charlotte, Florida of a heart attack on February 6, 2007.



Introduction


Communication Power


Scripting a Sale


Creating a Script


Communication and People Types


Gender Communication


The Salon Phone


Reception


The Prospective Client


Consultations