Excellence in Supervision Essential Skills for the New Supervisor

ISBN-10: 1560526114

ISBN-13: 9781560526117

Edition: 2001

List price: $13.95
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This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.
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Book details

List price: $13.95
Copyright year: 2001
Publisher: Crisp Publications, Incorporated
Publication date: 5/15/2001
Binding: Paperback
Pages: 120
Size: 8.00" wide x 9.75" long x 0.25" tall
Weight: 0.550
Language: English

Getting Started
The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor's Job Description
Management Thought: Old versus New
Case Study 1
Strategies for Getting Started
Action Plan: Getting Started
Managing for High Performance
Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility
Case Study 2
Strategies for Managing Performance
Communicating with Others Proactively
Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager
Case Study 3
Strategies for Proactive Communication
Coaching for Excellence
The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process
Case Study 4
Strategies for Effective Coaching
Dealing with Change Positively
A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques
Case Study 5
Strategies for Managing Change
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author's Notes on the Case Studies
Recommended Reading
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