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| List of Figures | |
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| Preface | |
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| Acknowledgments | |
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| Essentials of Interlibrary Loan and Document Delivery | |
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| Defining Interlibrary Loan Terms | |
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| History of Interlibrary Loan | |
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| Why Provide Interlibrary Loan and Document Delivery? | |
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| Basis for Best Practices in the Small Library | |
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| References | |
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| Special Topics for Small ILL and Document Delivery Departments | |
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| Maximizing Limited Staff Resources | |
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| Time Management with Minimal Staff | |
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| Budget Challenges for Finite Funds | |
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| Cooperating Library Networks | |
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| Ensuring Customer Service through Tradeoffs | |
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| References | |
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| Copyright Law and Interlibrary Loan for Small Libraries | |
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| Copyright and Interlibrary Loan | |
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| What Is Copyright? | |
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| History and Overview of Copyright Law | |
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| The Borrowing Library: Steps for Compliance | |
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| The Lending Library: Steps for Compliance | |
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| Understanding Copyright Law | |
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| References | |
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| Interlibrary Loan Codes | |
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| ILL Governing Codes | |
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| Interlibrary Loan Code for the United States (2008) | |
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| Other Interlibrary Loan Codes | |
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| Conclusion | |
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| References and Works Consulted | |
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| General Considerations for ILL and Document Delivery Policy | |
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| Creating a Current, Honest, and Accessible Written Policy | |
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| Making Written Policy Match Institutional Practice | |
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| Developing the Policy: Policy Statements, Regulations, Guidelines, and Procedures | |
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| Writing the Policy | |
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| Publicizing the Policy: Internal and External Strategies | |
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| Confronting Policy Creation Problems in Small Institutions | |
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| References and Works Consulted | |
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| Lending Policies and Procedures Designed to Maximize Staff Resources | |
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| General Lending Policy Considerations | |
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| Determining Institutional Lending Policies: Develop a Hierarchy | |
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| Deciding Which Materials Will Be Loaned | |
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| Developing a Schedule and Setting Time Limits for Processing Requests | |
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| Establishing a Procedure for Processing Interlibrary Loans | |
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| Determining Fee Structures and Request Policies | |
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| Management Strategies to Save Time and Resources | |
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| Streamlining Lending Procedures | |
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| References | |
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| Borrowing Policies and Procedures Designed to Maximize Staff Resources | |
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| General Borrowing Policy Considerations | |
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| Maximizing Borrowing Services | |
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| Borrowing Directly from Reciprocal Libraries | |
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| Developing and Maintaining a Borrowing Request Schedule | |
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| Establishing Staff Procedures for ILL Borrowing | |
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| Avoiding Borrowing Fees | |
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| Management Strategies to Save Time and Resources | |
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| Streamlining Borrowing Procedures | |
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| References | |
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| ILL and Document Delivery Technology Systems | |
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| Technology and the Small Interlibrary Loan Department | |
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| Technology and Interlibrary Loan | |
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| Interlibrary Loan Standards | |
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| Criteria for Selecting Cost-effective Technology | |
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| Interlibrary Loan and Document Delivery Technology Solutions | |
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| Using Technology | |
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| References and Works Consulted | |
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| Going Paperless for Cheap | |
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| The Paperless Office | |
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| ILL and Document Delivery Technologies for Tight Budgets | |
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| Creating Online Forms for the Library Web Site | |
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| Borrowing Procedures for the Paperless ILL Office | |
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| Lending Procedures for the Paperless ILL Office | |
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| Systematic Handling of Payments and Accounts | |
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| Streamlining the Paperless ILL and Document Delivery Office | |
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| Interlibrary Loan Code for the United States | |
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| ILL Code for the United States Explanatory Supplement | |
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| Index | |
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| About the Author | |