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Excellent Customer Service How to Build a Customer Service Culture in a Retail Environment

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ISBN-10: 1491273194

ISBN-13: 9781491273197

Edition: N/A

Authors: E. Bones

List price: $12.99
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Description:

In ten easy chapters the author explains how to successfully build a culture of excellent customer service in a retail environment. This book begins with hiring and ends with measuring the results. Learn to keep it simple, focus on what counts, engage your associates and lead the team by example. This book will define the culture and teach you how to deliver it.
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Book details

List price: $12.99
Publisher: CreateSpace Independent Publishing Platform
Publication date: 8/22/2013
Binding: Paperback
Pages: 118
Size: 5.00" wide x 8.00" long x 0.50" tall
Weight: 0.330
Language: English