It Governance: Policies & Procedures, 2013 Edition

ISBN-10: 1454810424

ISBN-13: 9781454810421

Edition: 2012

Authors: Michael Wallace

List price: $275.00
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IT Governance Policies and Procedures, 2013 Edition is the premierdecision-making reference to help you to devise an information systems policyand procedure program uniquely tailored to the needs of your organization.Not only does it provide extensive sample policies, but this valuable resourcegives you the information you need to develop useful and effective policiesfor your unique environment.IT Governance Policies and Procedures provides fingertip access to theinformation you need on:Policy and planningDocumentationSystems analysis and designAnd more!IT Governance Policies and Procedures, 2013 Edition has been updated toinclude:A new chapter covering service level agreementsUpdated information and new policy covering Agile project managementUpdated information on managing mobile devices such as tablets and smartphonesNew policies for managing user devices including "bring your own device"policy, flash drive usage, and loaning out hardware for temporary useNew information and policy for managing the use of public and private "appstores" for downloading software on mobile devices such as tablets andsmartphonesThe latest best practices for relocating your technology infrastructure whenmoving departments or your entire organizationNew information on measuring the effectiveness of your training programsUpdated information and policy for managing IT trainingAnd much more!
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Book details

List price: $275.00
Copyright year: 2012
Publisher: Aspen Pub
Binding: Paperback
Size: 7.25" wide x 10.25" long x 2.25" tall
Weight: 4.290
Language: English

It Governance: Aligning It With The Business
IT Governance Models
IT Strategic Planning Process
Business Process Management
Building Your BPM Program
Process Analysis Tools
Simplifying a Process
Is Modeling Software the Answer?
ITIL: Meeting The Needs Of Business
ITIL's Five Books
ITIL Service Operation
ITIL Service Delivery
ITIL Certification
ITIL as an Official Standard
Implementing ITIL
Cobit: Meeting Objectives
The Parts of COBIT
COBIT Framework
Implementing COBIT
It Quality Management: The Key To Predictable Results
Start with a Quality Management Plan
Quality Assurance or Quality Control
Continuous Improvement
Major Quality Techniques
Policies And Procedures: Setting The Framework
Organizing a Manual
Setting the Standards for Responsibilities
IT Policy Approval Process
Business Impact Analysis: Measuring Risk
Managing a Business Impact Analysis (BIA)
BIA Data Collection Process
Crunching the Data
BIA Results and the IT Department Updates
Business Continuity Planning: Staying In Business
Prepare to Plan
Business Continuity Planning Basics
Planning - The Next Step
Writing a Plan
Sources of Additional Information
It Audits: Staying In Compliance
IT Management Audit
IT Legal Mandates and Records Retention
Resource Management
Programming Activities Control
Computer Operations
Data Networks
Disaster Recovery/Contingency Planning
Workstation Audit Issues
Strategies for Surviving an Audit
Risk Management: Managing The Unexpected
Risk Management Is a Process
Why Risk Management Fails
Business Continuity Planning as a Mitigation Technique
Implementing IT Risk Management
Process Resilience Through Risk Management
Human Resources: It's Poorest Managed Asset
Recruiting, Reassignments, and Promotions
New Employee Orientation
Performance Review
Employee Development
Managing IT Training
Employee Communications
Employee Burnout
IT Employee Productivity
Nontraditional Working Arrangements
Virtual Teams: Remote Control Management
The Virtual Company
Becoming a Virtual Worker
Virtual Workforce Strategy
Leading a Virtual Team
Requirements Analysis: Planning For Success
Stakeholders Hold the Answers
Describing a Requirement
Assembling Specifications
Stakeholders Interviews
Validating Project Requirements
IT Special Teams Round Out the Specs
Modeling Your Requirements
Project Management: Getting It Out On Time
Project Management Fundamentals
Important Elements of the Project Plan
Executing the Project
Project Closeout
Project Management Office
Software Development: Solid Practices
Software Development Process
Programming Methodologies
Programming Conventions
Software Acquisition
Program Testing
Software Installation
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