With a long, successful history in the field of Customer Operations, Nicolette Wuring has been responsible for launching services such as pay-per-view, pay-TV, high speed data, cable telephony, and e-services as well as mergers and reorganizations in various companies and countries in Europe and the U.S. Nicolette is the founder and managing director of Customer M@nagement Services, a strategic consulting company that specializes in creating and implementing value and service propositions that increases brand equity and bottom line performance, inspiring employees and customers to a level of advocacy. She also facilitates Transformational Leadership Programs, and Employee & Customer… Advocacy Masterclasses. Her passion is guiding and inspiring companies in their strategic reorientation and transformation from shareholder- to stakeholder-driven, from product- to people-driven.