Technical Support Essentials Advice You Can Use to Succeed in Technical Support

Name: Technical Support Essentials Advice You Can Use to Succeed in Technical Support
Price: 18.0 USD
Availability: InStock
ISBN: 9781430225478

ISBN-10: 1430225475

ISBN-13: 9781430225478

Edition: 2009

Authors: Andrew Sanchez, Karen Sleeth

List price: $44.99

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Description:

There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover readingreaders can skip around to find the information they most need to access at a given time. What you'll learnThis book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who is this book for?This book is for technical support managers and staff.

Book details

List price: $44.99
Copyright year: 2009
Publisher: Apress L. P.
Publication date: 12/30/2009
Binding: Paperback
Pages: 269
Size: 7.52" wide x 9.25" long x 0.75" tall
Weight: 1.298
Language: English