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| Introduction to Project Management | |
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| Opening Case | |
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| Introduction | |
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| What is a Project? | |
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| Examples of Information Technology Projects | |
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| Project Attributes | |
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| The Triple Constraint | |
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| What is Project Management? | |
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| Project Stakeholders | |
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| Project Management Knowledge Areas | |
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| Project Management Tools and Techniques | |
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| Project Success | |
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| Program and Project Portfolio Management | |
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| Programs | |
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| Project Portfolio Management | |
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| The Role of the Project Manager | |
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| Project Manager Job Description | |
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| Suggested Skills for Project Managers | |
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| Importance of People and Leadership Skills | |
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| Careers for Information Technology Project Managers | |
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| The Project Management Profession | |
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| History of Project Management | |
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| The Project Management Institute | |
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| Project Management Certification | |
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| Ethics in Project Management | |
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| Project Management Software | |
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| The Project Management and Information Technology Context | |
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| Opening Case | |
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| A Systems View of Project Management | |
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| What Is a Systems Approach? | |
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| The Three-Sphere Model for Systems Management | |
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| Understanding Organizations | |
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| The Four Frames of Organizations | |
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| Organizational Structures | |
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| Organizational Culture | |
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| Stakeholder Management | |
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| The Importance of Top Management Commitment | |
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| The Need for Organizational Commitment to Information Technology | |
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| The Need for Organizational Standards | |
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| Project Phases and the Project Life Cycle | |
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| Product Life Cycles | |
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| The Importance of Project Phases and Management Reviews | |
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| The Context of Information Technology Projects | |
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| The Nature of Information Technology Projects | |
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| Characteristics of Information Technology Project Team Members | |
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| Diverse Technologies | |
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| The Project Management Process Groups: A Case Study | |
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| Opening Case | |
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| Project Management Process Groups | |
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| Mapping the Process Groups to the Knowledge Areas | |
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| Developing an Information Technology Project Management Methodology | |
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| Case Study: JWD Consulting's Project Management Intranet Site Project | |
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| Project Initiation | |
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| Project Planning | |
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| Project Executing | |
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| Project Monitoring and Controlling | |
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| Project Closing | |
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| Project Integration Management | |
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| Opening Case | |
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| What is Project Integration Management? | |
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| Strategic Planning and Project Selection | |
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| Identifying Potential Projects | |
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| Aligning Information Technology with Business Strategy | |
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| Methods for Selecting Projects | |
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| Project Charters | |
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| Preliminary Scope Statements | |
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| Project Management Plans | |
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| Project Management Plan Contents | |
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| Using Guidelines to Create Project Management Plans | |
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| Stakeholder Analysis and Top Management Support | |
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| Project Execution | |
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| Coordinating Planning and Execution | |
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| Providing Strong Leadership and a Supportive Culture | |
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| Capitalizing on Product, Business, and Application Area Knowledge | |
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| Project Execution Tools and Techniques | |
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| Monitoring and Controlling Project Work | |
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| Integrated Change Control | |
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| Change Control on Information Technology Projects | |
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| Change Control System | |
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| Closing Projects | |
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| Using Software to Assist in Project Integration Management | |
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| Project Scope Management | |
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| Opening Case | |
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| What is Project Scope Management? | |
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| Scope Planning and the Scope Management Plan | |
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| Scope Definition and the Project Scope Statement | |
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| Creating The Work Breakdown Structure | |
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| Approaches to Developing Work Breakdown Structures | |
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| The WBS Dictionary and Scope Baseline | |
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| Advice for Creating a WBS and WBS Dictionary | |
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| Scope Verification | |
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| Scope Control | |
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| Suggestions for Improving User Input | |
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| Suggestions for Reducing Incomplete and Changing Requirements | |
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| Using Software to Assist in Project Scope Management | |
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| Project Time Management | |
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| Opening Case | |
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| The Importance of Project Schedules | |
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| Activity Definition | |
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| Activity Sequencing | |
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| Dependencies | |
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| Network Diagrams | |
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| Activity Resource Estimating | |
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| Activity Duration Estimating | |
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| Schedule Development | |
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| Gantt Charts | |
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| Critical Path Method | |
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| Critical Chain Scheduling | |
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| Program Evaluation and Review Technique (PERT) | |
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| Schedule Control | |
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| Reality Checks on Scheduling and the Need for Discipline | |
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| Using Software to Assist in Project Time Management | |
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| Words of Caution on Using Project Management Software | |
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| Project Cost Management | |
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| Opening Case | |
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| The Importance of Project Cost Management | |
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| What Is Cost? | |
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| What Is Project Cost Management? | |
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| Basic Principles of Cost Management | |
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| Cost Estimating | |
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| Types of Cost Estimates | |
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| Cost Estimation Tools and Techniques | |
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| Typical Problems with Information Technology Cost Estimates | |
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| Sample Cost Estimate | |
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| Cost Budgeting | |
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| Cost Control | |
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| Earned Value Management | |
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| Project Portfolio Management | |
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| Using Project Management Software to Assist in Project Cost Management | |
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| Project Quality Management | |
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| Opening Case | |
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| The Importance of Project Quality Management | |
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| What is Project Quality Management? | |
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| Quality Planning | |
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| Quality Assurance | |
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| Quality Control | |
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| Tools and Techniques for Quality Control | |
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| Statistical Sampling | |
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| Six Sigma | |
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| Testing | |
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| Modern Quality Management | |
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| Deming and His Fourteen Points for Management | |
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| Juran and the Importance of Top Management Commitment to Quality | |
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| Crosby and Striving for Zero Defects | |
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| Ishikawa's Guide to Quality Control | |
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| Taguchi and Robust Design Methods | |
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| Feigenbaum and Workers Responsibility for Quality | |
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| Malcolm Baldrige National Quality Award | |
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| ISO Standards | |
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| Improving Information Technology Project Quality | |
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| Leadership | |
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| The Cost of Quality | |
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| Organizational Influences, Workplace Factors, and Quality | |
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| Expectations and Cultural Differences in Quality | |
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| Maturity Models | |
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| Using Software to Assist in Project Quality Management | |
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| Project Human Resource Management | |
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| Opening Case | |
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| The Importance of Human Resource Management | |
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| The Global IT Workforce | |
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| Implications for the Future of IT Human Resource Management | |
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| What is Project Human Resource Management? | |
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| Keys to Managing People | |
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| Motivation Theories | |
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| Thamhain and Wilemon's Influence and Power | |
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| Covey and Improving Effectiveness | |
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| Human Resource Planning | |
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| Project Organizational Charts | |
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| Responsibility Assignment Matrices | |
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| Staffing Management Plans and Resource Histograms | |
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| Acquiring the Project Team | |
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| Resource Assignment | |
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| Resource Loading | |
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| Resource Leveling | |
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| Developing the Project Team | |
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| Training | |
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| Team-Building Activities | |
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| Reward and Recognition Systems | |
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| Managing the Project Team | |
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| Tools and Techniques for Managing Project Teams | |
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| General Advice on Managing Teams | |
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| Using Software to Assist in Human Resource Management | |
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| Project Communications Management | |
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| Opening Case | |
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| The Importance of Project Communications Management | |
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| Communications Planning | |
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| Information Distribution | |
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| Using Technology to Enhance Information Distribution | |
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| Formal and Informal Methods for Distributing Information | |
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| Distributing Important Information in an Effective and Timely Manner | |
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| Selecting the Appropriate Communications Medium | |
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| Understanding Group and Individual Communication Needs | |
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| Setting the Stage for Communicating Bad News | |
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| Determining the Number of Communications Channels | |
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| Performance Reporting | |
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| Managing Stakeholders | |
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| Suggestions for Improving Project Communications | |
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| Using Communication Skills to Manage Conflict | |
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| Developing Better Communication Skills | |
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| Running Effective Meetings | |
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| Using E-Mail, Instant Messaging, and Collaborative Tools Effectively | |
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| Using Templates for Project Communications | |
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| Using Software to Assist in Project Communications | |
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| Project Risk Management | |
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| Opening Case | |
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| The Importance of Project Risk Management | |
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| Risk Management Planning | |
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| Common Sources of Risk on Information Technology Projects | |
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| Risk Identification | |
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| Suggestions for Identifying Risks | |
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| The Risk Register | |
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| Qualitative Risk Analysis | |
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| Using Probability/Impact Matrixes to Calculate Risk Factors | |
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| Top Ten Risk Item Tracking | |
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| Quantitative Risk Analysis | |
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| Decision Trees and Expected Monetary Value | |
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| Simulation | |
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| Sensitivity Analysis | |
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| Risk Response Planning | |
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| Risk Monitoring and Control | |
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| Using Software to Assist in Project Risk Management | |
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| Project Procurement Management | |
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| Opening Case | |
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| The Importance of Project Procurement Management | |
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| Planning Purchases and Acquisitions | |
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| Tools and Techniques for Planning Purchases and Acquisitions | |
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| Procurement Management Plan | |
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| Contract Statement of Work | |
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| Planning Contracting | |
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| Requesting Seller Responses | |
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| Selecting Sellers | |
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| Administering the Contract | |
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| Closing the Contract | |
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| Using Software to Assist in Project Procurement Management | |
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| Guide to Using Microsoft Project 2007 | |
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| Introduction | |
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| New Features of Project 2007 | |
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| Backward Compatibility | |
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| Before You Begin | |
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| Overview of Project 2007 | |
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| Starting Project 2007 and Using the Getting Started and Project Guide Features | |
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| Main Screen Elements | |
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| Project 2007 Views | |
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| Project 2007 Filters | |
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| Project Scope Management | |
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| Creating a New Project File | |
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| Developing a Work Breakdown Structure | |
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| Saving Project Files With or Without a Baseline | |
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| Project Time Management | |
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| Entering Task Durations | |
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| Establishing Task Dependencies | |
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| Changing Task Dependency Types and Adding Lead or Lag Time | |
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| Gannt Charts | |
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| Network Diagrams | |
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| Critical Path Analysis | |
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| Project Cost Management | |
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| Fixed and Variable Cost Estimates | |
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| Assigning Resources to Tasks | |
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| Baseline Plan, Actual Costs, and Actual Times | |
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| Earned Value Management | |
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| Project Human Resource Management | |
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| Resource Calendars | |
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| Resource Histograms | |
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| Resource Leveling | |
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| Project Communications Management | |
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| Common Reports and Views | |
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| Using Templates and Inserting Hyperlinks and Comments | |
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| Using the Copy Picture Feature | |
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| Discussion Questions | |
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| Exercises | |
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| Web Site Development | |
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| Software Training Program | |
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| Project Tracking Database | |
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| Real Project Application | |
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| Advice for the Project Management Professional (PMP) Exam and Related Certifications | |
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| Introduction to Project Management Certification Programs | |
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| What is PMP Certification? | |
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| What Are the Requirements for Earning and Maintaining PMP Certification? | |
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| What Is the Structure and Content of the PMP Exam? | |
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| How Should You Prepare for the PMP Exam? | |
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| Ten Tips for Taking the PMP Exam | |
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| Sample PMP Exam Questions | |
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| What is Project+ Certification? | |
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| What Are the Requirements for Earning and Maintaining Project+ Certification? | |
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| Additional Information on the Project+ Exam | |
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| Sample Project+ Exam Questions | |
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| What Other Exams or Certifications Related to Project Management are Available? | |
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| Final Advice on Certification and Project Management in General | |
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| Additional Running Cases | |
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| Introduction | |
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| Additional Case 1: Video Game Delivery Project | |
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| Project Integration Management | |
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| Project Scope Management | |
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| Project Time Management | |
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| Project Cost Management | |
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| Project Quality Management | |
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| Project Human Resource Management | |
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| Project Communications Management | |
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| Project Risk Management | |
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| Project Procurement Management | |
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| Glossary | |
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| Index | |