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Failure to Communicate How Conversations Go Wrong and What You Can Do to Right Them

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ISBN-10: 142213749X

ISBN-13: 9781422137499

Edition: 2010

Authors: Holly Weeks

List price: $20.00
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Book details

List price: $20.00
Copyright year: 2010
Publisher: Harvard Business Review Press
Publication date: 5/4/2010
Binding: Paperback
Pages: 256
Size: 5.75" wide x 8.25" long x 1.00" tall
Weight: 0.484
Language: English

Daniel Dobkin has been involved in the development, manufacturing, and marketing of communications devices, components, and systems for over 28 years. He holds a BS from the California Institute of Technology, and MS and PhD degrees from Stanford University, all in Applied Physics. He is the author of three books and 30 technical publications, and holds 7 US patents as inventor or co-inventor. He has given numerous talks and classes on radio-frequency identification in the US and Asia. He specializes in physical-layer issues: radios and signal generation, antennas, and signal propagation.

Introduction: when conversations go wrong
Anatomy of hard talks
What's wrong with what we do
Rethinking what we do: finding balance
Acting unilaterally
Conversational warfare and the combat mentality
Out of combat: changing the game
Caught up in emotions
Out of emotion's grip: increasing skill
Working blind in 'the breakdown gap'
Out of the breakdown gap: strategy and tactics
Conclusion: Getting back on track