Managing Difficult Interactions Expert Solutions to Everyday Challenges

Name: Managing Difficult Interactions Expert Solutions to Everyday Challenges
Price: 4.22 USD
Availability: InStock
ISBN: 9781422125083

ISBN-10: 1422125084

ISBN-13: 9781422125083

Edition: 2008

Authors: Harvard Business School Press Staff, Harvard Business Review Staff

List price: $9.95

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With this book, readers will learn how to determine which confrontations are worth an investment of their time and energy, how to understand and manage the strong emotions that can arise during confrontation, and how to design solutions that meet all stakeholders' needs.

Book details

List price: $9.95
Copyright year: 2008
Publisher: Harvard Business Review Press
Publication date: 9/16/2008
Binding: Paperback
Pages: 96
Size: 5.00" wide x 7.00" long x 0.25" tall
Weight: 0.220
Language: English



Mentor's message : why learn how to manage difficult interactions?


Managing difficult interactions : the basics


What are difficult interactions?


What causes difficult interactions?


Deciding which difficult interactions to address


Step 1 : assessing the facts


Step 2 : addressing the emotions


Step 3 : managing threats to your self-image


Step 4 : solving the real problem


Helping your employees manage difficult interactions


Tips and tools


Tools for managing difficult interactions


Test yourself


To learn more


Sources for managing difficult interactions


Notes