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Communication Skills | |
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Chapter Objectives | |
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Opening Case Study Human and Technical Relations Skills | |
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Social and Therapeutic Communications | |
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Genetic Influences | |
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Cultural Influences | |
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Economic Influences | |
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Life Experience Spiritual and Moral Values Models/Mentors | |
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The Therapeutic Process | |
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What is Self-Awareness? | |
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The Value of Self-Analysis Professional | |
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Application | |
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Case Study Communication Cycle | |
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The Sender | |
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The Message | |
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The Receiver Feedback Verbal | |
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Communication Nonverbal Communication Two | |
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Key Points to Successful Communication | |
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Types of Nonverbal Communication | |
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Facial Expression Touch | |
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Territoriality Position Posture Gestures/Mannerisms Word of Caution | |
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Influence of Technology on Communication Electronic Mail Fax Messaging | |
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Video and Teleconference Team Communication | |
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Listening Skills | |
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Summary Exercises | |
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Review Questions | |
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Multiple Choice | |
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Questions For Further Consideration | |
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Case Studies | |
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End Notes | |
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Resources | |
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Multicultural Therapeutic Communication | |
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Chapter Objectives | |
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Opening Case Study Introduction Developing Cultural Communication | |
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Barriers to Therapeutic Multicultural Communication | |
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Lack of Knowledge Fear and Distrust Racism Bias, Prejudice, and Ethocentrism | |
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Stereotyping Health Care Rituals Language Perceptions and Expectations | |
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The Therapeutic Response Manifestations of Cultural Diversity Communication Context | |
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Caregiving Structure Time Focus | |
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Generalized Manifestations of Cultures and Religious Caucasian | |
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Western Culture | |
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African American Western Culture | |
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Black, African or Caribbean Culture | |
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Asian Culture | |
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Native American South Sea Islander Cultures | |
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Hispanic and Latino Cultures | |
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Religion-Induced Cultures | |
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Judaism Hinduism and Buddhism | |
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Muslim Ancient Greek Influence on Culture | |
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Cultural Brokering | |
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Using a Medical Interpreter/Broker | |
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The Therapeutic Response Recognizing Types of Medicine Western | |
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Medicine Holistic Medicine | |
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Oriental Medicine Folk Medicine | |
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Summary Exercises | |
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Review Questions | |
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Multiple Choice Questions | |
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For Further Consideration Case Studies | |
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End Notes | |
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Resources | |
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The Helping Interview | |
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Chapter Objectives | |
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Opening Case Study Introduction Changes in Today?s | |
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Health Care Climate | |
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Interview Components Control Factor | |
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Orientation Risk/Trust | |
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Warmth/Caring Genuineness | |
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Sympathy/Empathy Sincerity | |
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Identification of Problem Responding Skills | |
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Sharing Observations | |
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Acknowledging Feelings Clarifying and Validating | |
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Reflecting and Paraphrasing | |
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Levels of Need Questioning Techniques Closed Questions Open-Ended Questions | |
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Indirect Statements Roadblocks to Communication Reassuring | |
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ClichTs Giving | |
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Advice/Approval Requiring | |
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Explanations Belittling/Contradicting/Criticizing | |
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Defending Changing the Subject/Shifting Moralizing/Lecturing Shaming/Threatening/Ridiculing | |
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Resolution of the Problem | |
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Case Study Resolution to Chapter 1 Opening Case Study | |
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Summary | |
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Exercises | |
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Review Questions | |
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Multiple Choice Questions | |
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For Further Consideration Case Studies | |
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End Notes | |
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Resources | |
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The Therapeutic Response Across the Life Span | |
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Chapter Objectives Opening | |
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Case Study | |
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Introduction Case Study Infants | |
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The Therapeutic | |
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Response Case Study Children | |
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The Therapeutic Response Case Study Adolescents | |
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The Therapeutic Response Case Study Adults | |
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The Therapeutic Response Case Study Elderly | |
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The Therapeutic Response | |
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Summary | |
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Exercises | |
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Review | |
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Questions Multiple Choice | |
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Questions For Further Consideration | |
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Case Studies Resources | |
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The Therapeutic Response to Stressed and Anxious Clients | |
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Chapter Objectives | |
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Opening Case Study Introduction Stressors and Stress | |
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Stress Theories Alarm Fight or Flight Exhaustion Return to Normal | |
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Stress and the Life Span | |
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How to Reduce Stress | |
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The Therapeutic Response Anxiety | |
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Mild Anxiety | |
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Moderate Anxiety | |
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Severe Anxiety | |
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Panic Anxiety | |
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Summary Exercises | |
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Review Questions | |
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Multiple Choice | |
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Questions For Further | |
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Consideration Case Studies | |
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Resources | |
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The Therapeutic Response to Frightened, Angry, Aggressive, Abused/Abusive Clients | |
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Chapter Objectives | |
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Opening Case Study | |
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The Frightened Client | |
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Case Study | |
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Panic Attacks | |
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The Therapeutic | |
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Response | |
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The Angry Cl | |