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Acknowledgments | |
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Introduction | |
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Characteristics of Teams | |
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Understanding Teams | |
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Learning Objectives | |
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Defining Groups and Teams | |
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Purposes and Types of Teams | |
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Why Organizations Are Using Teams | |
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History of Teams and Group Dynamics | |
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Summary | |
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Team Leader's Challenge 1 | |
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Activity: Groups Versus Teams | |
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Defining Team Success | |
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Learning Objectives | |
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Nature of Team Success | |
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Conditions for Team Success | |
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Characteristics of Successful Teams | |
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Using Teams in the Workplace | |
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Summary | |
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Team Leader's Challenge 2 | |
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Activity: Understanting Team Success | |
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Processes of Teamwork | |
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Team Beginnings | |
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Learning Objectives | |
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Stages of Teamwork | |
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Group Socialization | |
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Team Goals | |
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Group Norms | |
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Application: Jump-Starting Project Teams | |
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Summary | |
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Team Leader's Challenge 3 | |
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Survey: Attitudes Toward Teamwork | |
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Activity: Observing Team Norms | |
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Understanding the Basic Team Processes | |
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Learning Objectives | |
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Motivation | |
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Group Cohesion | |
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Team Roles | |
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Task and Social Behaviors | |
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Team Adaptation and Learning | |
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Summary | |
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Team Leader's Challenge 4 | |
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Activity: Observing Task and Social Behaviors | |
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Cooperation and Competition | |
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Learning Objectives | |
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Teamwork as a Mixed-Motive Situation | |
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Why Are People in Teams Competitive? | |
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Problems With Competition | |
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Benefits of and Problems With Cooperation | |
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Application: Encouraging Cooperation | |
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Summary | |
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Team Leader's Challenge 5 | |
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Survey: Cooperative, Competitive, or Individualistic Orientation | |
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Activity: Understanding Competitive Versus Cooperative Goals | |
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Communication | |
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Learning Objectives | |
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Communication Process | |
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Flow of a Team's Communications | |
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Building Trust | |
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Facilitating Team Meetings | |
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Communication Skills for Team Meetings | |
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Summary | |
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Team Leader's Challenge 6 | |
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Activity: Observing Communication Patterns in a Team | |
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Issues Teams Face | |
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Managing Conflict | |
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Learning Objectives | |
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Conflict Is Normal | |
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Sources of Conflict | |
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Impact of Conflict | |
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Conflict Resolution Approaches | |
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Negotiation, Mediation, and Arbitration | |
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Managing Team Conflicts | |
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Summary | |
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Team Leader's Challenge 7 | |
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Survey: Conflict Resolution Styles | |
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Activity: Observing Conflict Resolution Styles | |
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Power and Social Influence | |
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Learning Objectives | |
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Definitions of Power and Social Influence | |
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Types of Power | |
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Power Dynamics | |
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Empowerment | |
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Application: Acting Assertively | |
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Summary | |
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Team Leader's Challenge 8 | |
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Activity: Using Power Styles - Passive, Aggressive, and Assertive | |
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Decision Making | |
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Learning Objectives | |
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Value of Group Decision Making | |
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Approaches to Group Decision Making | |
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Decision-Making Problems | |
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Decision-Making Techniques | |
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Application: Consensus Decision Making | |
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Summary | |
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Team Leader's Challenge 9 | |
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Activity: Consensus Decision Making | |
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Leadership | |
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Learning Objectives | |
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Alternative Designs of Leadership for Teams | |
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Approaches to Leadership | |
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Situational Leadership Theory | |
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Self-Managing Teams | |
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Application: The Functional Approach to Leading Teams | |
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Summary | |
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Team Leader's Challenge 10 | |
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Survey: Leadership Styles | |
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Activity: Observing the Leader's Behavior | |
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Problem Solving | |
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Learning Objectives | |
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Approaches to Prolem Solving | |
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Descriptive Approach: How Groups Solve Problems | |
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Functional Approach: Advice on Improving Group Problem Solving | |
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Prescriptive Approach: Rational Problem-Solving Model | |
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Problem-Solving Teams | |
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Application: Problem-Solving Techniques for Teams | |
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Summary | |
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Team Leader's Challenge 11 | |
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Activity: Using Problem-Solving Techniques | |
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Creativity | |
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Learning Objectives | |
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Creativity and Its Characteristics | |
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Individual Creativity | |
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Group Creativity | |
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Organizational Environment and Creativity | |
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Application: Group Creativity Techniques | |
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Summary | |
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Team Leader's Challenge 12 | |
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Activity: Comparing Different Creativity Techniques | |
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Diversity | |
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Learning Objectives | |
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The Nature of Diversity | |
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Causes of Diversity Problems | |
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Problem of Diversity | |
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Effects of Diversity | |
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Application: Managing Diversity | |
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Summary | |
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Team Leader's Challenge 13 | |
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Survey: Attitudes Toward Diversity | |
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Activity: Understanding Gender and Status Differences in a Team | |
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Organizational Context of Teams | |
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Team and Organizational Culture | |
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Learning Objectives | |
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Team Culture | |
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Defining Organizational Culture | |
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Dimensions of Organizational Culture | |
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Organizational Culture and Teamwork | |
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Transnational Teams | |
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Summary | |
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Team Leader's Challenge 14 | |
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Survey: Individualism-Collectivism | |
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Activity: Evaluating a Team's Culture | |
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Virtual Teams | |
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Learning Objectives | |
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Use of Communication Technologies | |
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Communication Impacts | |
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Team Impacts | |
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Selecting the Right Technology | |
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Challenge of Virtual Teams | |
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Summary | |
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Team Leader's Challenge 15 | |
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Activity: Developing Netiquette for Virtual Teams | |
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Evaluating and Rewarding Teams | |
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Learning Objectives | |
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Team Performance Evaluations | |
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Reward Systems | |
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Rewarding Individual Team Members | |
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Team and Organizational Reward Programs | |
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Relationship of Rewards to Types of Teams | |
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Summary | |
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Team Leader's Challenge 16 | |
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Survey: Individual Versus Team Rewards | |
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Activity: Evaluating and Rewarding a Project Team | |
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Team-Building and Team Training | |
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Learning Objectives | |
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What is Team-Building? | |
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Does Your Team Need Team-Building? | |
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Types of Team-Building Programs | |
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Team Training | |
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Types of Training | |
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Summary | |
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Team Leader's Challenge 17 | |
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Activity: Team Building | |
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Activity: Appreciative Inquiry of Teamwork | |
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Appendix: Guide to Student Team Projects | |
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Starting the Team | |
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Planning and Developing the Project | |
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Monitoring the Project and Maintaining Teamwork | |
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Performing Group Writing | |
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Wrapping Up and Completing the Project | |
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References | |
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Index | |
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About the Author | |