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| The Necessity of Intercultural Communication | |
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| The Need for Intercultural Communication | |
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| Human Communication | |
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| Fundamental Assumptions About Intercultural Communication | |
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| The Ethics of Intercultural Communication | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Cultural Context | |
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| Individualism���Collectivism | |
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| An Intercultural Conversation: Individualistic and Collectivistic Cultures | |
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| The Pancultural Self | |
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| High- and Low-Context Communication | |
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| An Intercultural Conversation: High- and Low-Context Cultures | |
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| Value Orientations | |
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| Power Distance | |
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| An Intercultural Conversation: Large and Small Power Distance Cultures | |
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| Uncertainty Avoidance | |
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| a Theory of Uncertainty Orientation | |
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| An Intercultural Conversation: Weak and Strong Uncertainty Avoidance | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Microcultural Context | |
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| Microcultural Group Status | |
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| Muted Microcultural Groups | |
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| Microcultures in the United States | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Environmental Context | |
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| Environments and Information Load | |
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| Culture and the Natural Environment | |
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| Culture and Natural Disasters | |
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| The Built Environment | |
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| Cross-Cultural Comparisons of Housing | |
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| Privacy | |
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| Monochronic Versus Polychronic Time Orientation | |
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| An Intercultural Conversation: Monochronic and Polychronic Cultures | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Perceptual Context | |
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| Culture and Cognition | |
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| Stereotyping | |
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| An Intercultural Conversation: Stereotyping | |
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| Ethnocentrism | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Sociorelational Context | |
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| Dimensions of Group Variability | |
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| Role Relationships | |
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| An Intercultural Conversation: Student/Teacher Role Positions | |
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| An Intercultural Conversation: Cross-Cultural Role Positions | |
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| Sex and Gender Roles Across Cultures | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Verbal Code: Human Language | |
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| The Relationship Between Language and Culture | |
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| The Structure of Human Language | |
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| Elaborated and Restricted Codes | |
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| Cross-Cultural Communication Styles | |
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| An Intercultural Conversation: Direct and Indirect Speaking | |
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| An Intercultural Conversation: Personal and Contextual Speaking | |
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| An Intercultural Conversation: Instrumental and Affective Speaking | |
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| Language and Ethnic Identity | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| The Nonverbal Code | |
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| Definitions of Nonverbal Communication | |
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| The Relationship Between Verbal and Nonverbal Codes | |
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| Channels of Nonverbal Communication | |
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| Nonverbal Communication and Dimensions of Cultural Variability | |
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| An Intercultural Conversation: Violation of Nonverbal Expectancies | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| Developing Intercultural Relationships | |
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| Communication and Uncertainty | |
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| Anxiety Uncertainty Management Theory of Effective Communication | |
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| Uncertainty Reduction and Intercultural Communication Apprehension | |
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| An Intercultural Conversation: Uncertainty Reduction and Sociocommunicative Style | |
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| Empathy and Similarity in Relationship Development | |
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| Perceptions of Relational Intimacy Across Cultures | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| Intercultural Conflict | |
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| Definition of Intercultural Conflict | |
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| An Intercultural Conversation: Kim���s Model of Intercultural Conflict | |
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| The Concept of Face, Facework, and Communication Conflict Styl | |
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| An Intercultural Conversation: Dominating and Third-Party Conflict Styles | |
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| The Intercultural Conflict Style Inventory | |
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| a Culture-Based Situational Model of Conflict | |
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| Individualistic and Collectivistic Approaches to Conflict | |
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| Conflict Resolution in High- Versus Low-Context Cultures | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| Intercultural Communication in Organizations | |
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| Intercultural Management | |
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| An Intercultural Conversation: Clashing Cultural Concepts on the Job | |
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| An Intercultural Conversation: Misinterpretation of Common U.S. Phrases | |
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| Intercultural Relations | |
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| An Intercultural Conversation: Business Communication in the Middle East | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |
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| Acculturation, Culture Shock, and Intercultural Competence | |
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| Acculturation | |
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| Culture Shock | |
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| Intercultural Communication Competence | |
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| a Model of Intercultural Competence | |
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| An Integrated Model and Measure of Intercultural Communication Competence | |
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| Chapter Summary | |
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| Discussion Questions | |
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| Key Terms | |
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| References | |