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Introduction Who is the book intended for? How is the book to be used? | |
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FM History | |
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FM Key drivers and contribution of FM to the organisation and business | |
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Key activities within FM | |
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Delivering FM | |
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Outsourcing Models | |
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Financial management Property and occupancy costs, budgets, cashflow, business case preparation | |
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Property estate strategy | |
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Leases Tenants and landlords obligations | |
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Developing new buildings Planning legislation and building regulations, building design, impact on FM | |
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Relocation Choosing a site, environmental impact, neighbourhood and community, project management, post occupancy evaluation | |
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Space management Allocation, guidelines, furniture, equipment, new types of space, | |
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Accommodation and churn management | |
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Procurement Supply & demand, specifications, e-procurement, EU regulations | |
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Contracts Basic law, types, Terms & Conditions | |
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Key Legislation The Acts and Regulations, how law works, enforcement, , | |
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Health and Safety Legislation Safety policy, risk assessment, due diligence, competence, records and training, committees and consultation | |
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Fire Safety and Legislation | |
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Electrical Safety | |
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Accessibility Legislation Impact on services, space use | |
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First Aid | |
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Asbestos Surveys, types, management plan | |
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Water safety L8, best practice, Legionella | |
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CDM Roles of FM and Client | |
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Business Continuity and Disaster Recovery | |
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Maintenance definitions and strategies | |
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Mechanical and Electrical Maintenance | |
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Data & IT services, AV services, cabling, wireless | |
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Grounds, car parking and internal landscaping maintenance | |
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Fabric maintenance | |
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Energy management Policy, metering, utility services, awareness campaigns | |
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Front of House Reception, switchboard, concierge, events, meeting rooms | |
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Housekeeping and Cleaning Services | |
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Security and Access services range of options, physical installations and guarding | |
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Helpdesk and Customer Relations Customer surveys, communications, systems (CAFM, CMMS, BMS) managing information and data, asset registers | |
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Waste management & recycling | |
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Catering & Hospitality Services Policy & contract options | |
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Quality Management Standards, SLAs, KPIs, Benchmarking, What to measure & how | |
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Human Resources TUPE, team building, competences, managing contractors and suppliers, performance management | |
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Useful Contacts Institutions, Associations, Education | |
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Glossary | |
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Index | |