Facilities Manager's Desk Reference

ISBN-10: 1405186615

ISBN-13: 9781405186612

Edition: 2010

Authors: Jane M. Wiggins

List price: $42.50
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Book details

List price: $42.50
Copyright year: 2010
Publisher: John Wiley & Sons, Limited
Publication date: 7/2/2010
Binding: Paperback
Pages: 558
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 2.134

Jane Marie Wiggins, MBA, CFM, DMS, MInstAM (Advanced Diploma), BSc (Hons), FBIFM#60;br#62;#60;p#62; #60;br#62;#60;p#62;Jane Wiggins is a qualified professional manager with over twenty years experience of facilities management, project delivery and provision of business support services in major blue chip organisations (including British Airways and the BBC) and education sector (University of Winchester and Institute of Education). With expertise in both operational and strategic aspects of facilities management, Jane is Chair of the British Institute of Facilities Management Education Sector Forum and a member of the BIFM Members Council, the BIFM Profession Standards and Education Committee and the Home Counties Region Committee.

Introduction Who is the book intended for? How is the book to be used?
FM History
FM Key drivers and contribution of FM to the organisation and business
Key activities within FM
Delivering FM
Outsourcing Models
Financial management Property and occupancy costs, budgets, cashflow, business case preparation
Property estate strategy
Leases Tenants and landlords obligations
Developing new buildings Planning legislation and building regulations, building design, impact on FM
Relocation Choosing a site, environmental impact, neighbourhood and community, project management, post occupancy evaluation
Space management Allocation, guidelines, furniture, equipment, new types of space,
Accommodation and churn management
Procurement Supply & demand, specifications, e-procurement, EU regulations
Contracts Basic law, types, Terms & Conditions
Key Legislation The Acts and Regulations, how law works, enforcement, ,
Health and Safety Legislation Safety policy, risk assessment, due diligence, competence, records and training, committees and consultation
Fire Safety and Legislation
Electrical Safety
Accessibility Legislation Impact on services, space use
First Aid
Asbestos Surveys, types, management plan
Water safety L8, best practice, Legionella
CDM Roles of FM and Client
Business Continuity and Disaster Recovery
Maintenance definitions and strategies
Mechanical and Electrical Maintenance
Data & IT services, AV services, cabling, wireless
Grounds, car parking and internal landscaping maintenance
Fabric maintenance
Energy management Policy, metering, utility services, awareness campaigns
Front of House Reception, switchboard, concierge, events, meeting rooms
Housekeeping and Cleaning Services
Security and Access services range of options, physical installations and guarding
Helpdesk and Customer Relations Customer surveys, communications, systems (CAFM, CMMS, BMS) managing information and data, asset registers
Waste management & recycling
Catering & Hospitality Services Policy & contract options
Quality Management Standards, SLAs, KPIs, Benchmarking, What to measure & how
Human Resources TUPE, team building, competences, managing contractors and suppliers, performance management
Useful Contacts Institutions, Associations, Education
Glossary
Index
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