| Introduction | p. vi |
| Smart hiring for the 21st century | p. viii |
| Why this book? To save you time and money! | p. ix |
| Hiring the Best Employees | p. 1 |
| The changing workforce | p. 2 |
| The impact of employee turnover | p. 3 |
| The hiring survival checklist | p. 4 |
| Alternatives to recruiting | p. 14 |
| The Legal Requirements of Hiring | p. 19 |
| What laws apply | p. 20 |
| Common selection issues | p. 24 |
| Negligent hiring | p. 29 |
| Enforcement and recordkeeping | p. 30 |
| State requirements | p. 33 |
| Job Descriptions and Compensation | p. 35 |
| The importance of job descriptions | p. 36 |
| Job analysis and audit | p. 38 |
| Writing job descriptions | p. 41 |
| Determining compensation | p. 43 |
| Recruiting the Best | p. 49 |
| Recruiting as a hiring tool | p. 50 |
| The recruiting plan | p. 51 |
| Budgeting for recruiting | p. 54 |
| Internal recruiting and referrals | p. 58 |
| Identifying applicants' motivations | p. 60 |
| Enhancing organizational image | p. 61 |
| Exploring sources of labor | p. 66 |
| Locating external applicants | p. 73 |
| Creating an attractive job notice | p. 84 |
| Developing labor pools for the future | p. 88 |
| Family and Friends: Dealing with Nepotism | p. 91 |
| Nepotism in business | p. 92 |
| Devising a nepotism policy | p. 93 |
| Tips on screening family and friends | p. 94 |
| Evaluating Applications and Resumes | p. 97 |
| Resumes and applications: where should they be used? | p. 98 |
| Electronic options for resume screening | p. 99 |
| Evaluating a resume effectively | p. 100 |
| Evaluating cover letters | p. 107 |
| Development and review of applications | p. 109 |
| Reception of electronic applications | p. 113 |
| Evaluating the whole package | p. 115 |
| Screening Applicants by Telephone | p. 119 |
| Getting off to a good start | p. 120 |
| The value of telephone screening | p. 120 |
| Interactive voice response programs | p. 122 |
| Preparing to screen by telephone | p. 123 |
| Conducting the screening | p. 125 |
| Evaluating callers | p. 127 |
| Take-Charge Interviewing | p. 131 |
| Detecting the winners | p. 132 |
| Establishing the process | p. 133 |
| Developing questions | p. 140 |
| Conducting the interview | p. 142 |
| Alternative interview strategies | p. 147 |
| Obtaining Reliable References | p. 153 |
| The importance of checking references | p. 154 |
| Conducting a reference check | p. 154 |
| Checking credentials | p. 159 |
| Employment Testing: Do's and Don'ts | p. 163 |
| Overview of testing issues | p. 164 |
| Paper and pencil testing | p. 164 |
| Selecting integrity tests | p. 170 |
| Polygraph screening | p. 171 |
| Genetic screening | p. 174 |
| Drug and alcohol screening | p. 176 |
| Performance-based testing | p. 180 |
| Medical screening | p. 181 |
| Landing Performers: Making the Right Offer | p. 185 |
| And the winner is | p. 186 |
| Notifying candidates | p. 193 |
| Negotiating offers and compensation | p. 194 |
| Sample Interview Questions | p. 199 |
| Federal Recordkeeping Requirements | p. 227 |
| Sample Compensation Plan | p. 231 |
| Recruiting Strategies | p. 239 |
| Resources | p. 253 |
| Index | p. 257 |
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