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| List of Tables | |
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| List of Figures | |
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| Preface | |
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| Basic DEA Models | |
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| Performance Evaluation, Tradeoffs, and DEA | |
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| Envelopment Model | |
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| Envelopment Models with Variable Returns to Scale | |
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| Other Envelopment Models | |
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| Envelopment Models in Spreadsheets | |
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| Input-oriented VRS Envelopment Spreadsheet Model | |
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| Using Solver | |
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| Specifying the Target Cell | |
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| Specifying Changing Cells | |
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| Adding Constraints | |
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| Non-Negativity and Linear Model | |
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| Solving the Model | |
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| Automating the DEA Calculation | |
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| Calculating Slacks | |
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| Other Input-oriented Envelopment Spreadsheet Models | |
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| Output-oriented Envelopment Spreadsheet Models | |
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| Multiplier Model | |
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| Multiplier Models in Spreadsheets | |
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| Slack-based Model | |
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| Slack-based Models in Spreadsheets | |
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| Measure-specific DEA Models | |
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| Measure-specific Models | |
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| Measure-specific Models in Spreadsheets | |
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| Performance Evaluation of Fortune 500 Companies | |
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| Identification of Best Practice Frontier | |
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| Measure-specific Performance | |
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| Benchmark Share | |
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| Returns-to-Scale | |
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| Introduction | |
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| RTS Regions | |
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| RTS Estimation | |
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| VRS and CRS RTS Methods | |
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| Improved RTS Method | |
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| Spreadsheets for RTS Estimation | |
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| Scale Efficient Targets | |
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| RTS Classification Stability | |
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| Input-oriented RTS Classification Stability | |
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| Output-oriented RTS Classification Stability | |
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| Spreadsheets for RTS Sensitivity Analysis | |
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| Use of RTS Sensitivity Analysis | |
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| DEA with Preference | |
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| Non-radial DEA Models | |
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| DEA with Preference Structure | |
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| DEA/Preference Structure Models in Spreadsheets | |
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| DEA and Multiple Objective Linear Programming | |
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| Output-oriented DEA | |
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| Input-oriented DEA | |
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| Non-Orientation DEA | |
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| Modeling Undesirable Measures | |
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| Introduction | |
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| Undesirable Outputs | |
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| Undesirable Inputs | |
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| Context-dependent Data Envelopment Analysis | |
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| Introduction | |
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| Stratification DEA Method | |
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| Input-oriented Context-dependent DEA | |
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| Attractiveness | |
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| Progress | |
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| Output-oriented Context-dependent DEA | |
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| Benchmarking Models | |
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| Introduction | |
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| Variable-benchmark Model | |
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| Fixed-benchmark Model | |
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| Fixed-benchmark Model and Efficiency Ratio | |
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| Minimum Efficiency Model | |
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| Buyer-seller Efficiency Model | |
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| Models for Evaluating Value Chains | |
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| Value Chain Efficiency | |
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| Measuring Information Technology's Indirect Impact | |
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| IT Performance Model | |
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| Efficiency of IT Utilization | |
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| Supply Chain Efficiency | |
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| Supply Chain as an Input-Output System | |
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| Supply Chain Efficiency Model | |
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| Measuring Supply Chain Performance | |
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| Congestion | |
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| Congestion Measure | |
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| Congestion and Slacks | |
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| Slack-based Congestion Measure | |
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| Super Efficiency | |
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| Super-efficiency DEA Models | |
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| Infeasibility of Super-efficiency DEA Models | |
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| Output-oriented VRS Super-efficiency Model | |
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| Other Output-oriented Super-efficiency Models | |
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| Input-oriented VRS Super-efficiency Model | |
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| Other Input-oriented Super-efficiency Models | |
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| Sensitivity Analysis and Its Uses | |
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| Efficiency Sensitivity Analysis | |
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| Stability Region | |
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| Input Stability Region | |
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| Output Stability Region | |
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| Geometrical Presentation of Input Stability Region | |
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| Infeasibility and Stability | |
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| Simultaneous Data Change | |
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| Sensitivity Analysis Under CRS | |
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| Sensitivity Analysis under VRS | |
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| Spreadsheet Models for Sensitivity Analysis | |
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| Identifying Critical Performance Measures | |
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| Identifying Critical Output Measures | |
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| Identifying Critical Input Measures | |
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| DEA Excel Solver | |
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| DEA Excel Solver | |
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| Data Sheet Format | |
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| Envelopment Models | |
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| Multiplier Models | |
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| Slack-based Models | |
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| Measure-specific Models | |
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| Returns-to-Scale | |
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| Non-radial Models | |
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| Preference Structure Models | |
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| Undesirable Measure Models | |
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| Context-dependent DEA | |
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| Variable-benchmark Models | |
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| Fixed-benchmark Models | |
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| Minimum Efficiency Models | |
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| Value Chain Efficiency | |
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| Congestion | |
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| Weak Disposability Models | |
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| Super Efficiency Models | |
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| Sensitivity Analysis | |
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| Free Disposal Hull (FDH) Models | |
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| Malmquist Index | |
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| Cost Efficiency, Revenue Efficiency and Profit Efficiency | |
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| References | |
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| Author Index | |
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| Topic Index | |