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Informing Digital Futures Strategies for Citizen Engagement

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ISBN-10: 1402046405

ISBN-13: 9781402046407

Edition: 2006

Authors: Leela Damodaran, Wendy Olphert

List price: $169.99
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Description:

In the present digital revolution we often seem trapped in a Kafkaesque world of technological advances, some desired, some disliked or even feared, which we cannot influence but must accept. This book discusses the urgent need to redress this situation. The authors argue that technologies succeed or fail according to their relevance and value to people, who need to be actively engaged in order to create shared visions and influence their implementation. Strategies for citizen engagement and empowerment will enable citizens to influence and shape desirable digital futures. The book reviews the currently accepted ways of thinking about the design of systems and the reasons why these methods…    
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Book details

List price: $169.99
Copyright year: 2006
Publisher: Springer
Publication date: 7/5/2006
Binding: Hardcover
Pages: 226
Size: 6.50" wide x 9.50" long x 0.50" tall
Weight: 1.232
Language: English

Preface
Acknowledgements
Introduction
Scene Setting
A Desirable Digital Future?
Basic Premises
Structure and Content of this Book
References
Designing Digital Futures
Living in a Digital World
Fulfilling the Promise?
Government Services
Digital Television
Local e-Government
Mobile Phones
Vision versus Reality
How Did We Get Here?
The Influence of Design Methods for ICT
Did Anybody Ever Ask Us?
Conclusions
References
The Case for Engagement
Drivers for Engagement
"e-everything"
Stemming the Digital Divide
Improving Social Inclusion
Promoting Democracy
The Benefits of Citizen Engagement
Better Understanding of Needs and Requirements
Learning, Knowledge Sharing and Innovation
Faster Technology Diffusion
Enhanced Citizenship
Sustainability
Conclusions
References
Citizen Engagement in Practice
Characteristics of Citizen Engagement Initiatives
A Framework for Analysis of Citizen Engagement Initiatives
Citizen Engagement in Policy Making
Netmums - UK
Macatawa Area Coordinating Council-USA
Citizen Involvement in Future Drug Research and Development - Denmark
The National Forum on Health - Canada
'America Speaks' - USA
Madrid Participa - Spain
Chicago Neighbourhood Planning - USA
Citizen Engagement in Aspects of ICT Design
Bundestag Website Design - Germany
K-Net (The Kuhkenah Network) - Canada
Reflect ICTs Project - Pilots in Uganda and India
Nepal Wireless
Jhai Foundation - Laos
Conclusions
References
Giving a Voice to the 'Hard to Hear'
Why are Some Citizens 'Hard to Hear'?
Citizens at Risk from Social Exclusion
Case Studies
Utopia-UK
The Surrey 50+ Website - UK
'Logged Off - Political Disaffection Amongst Younger People-UK
Online Surgeries for Young People-UK
Locomotion - Disabled and Elderly Citizens - UK/Germany
WomenSpeak - Women Suffering Domestic Violence - UK
Jamie's Big Voice - The Homeless - UK
Conclusions
References
Modelling Citizen Engagement
Dimensions of Citizen Engagement
Initiator
Structure
Focus
Scale
Impact
Citizen Influence
Modelling Citizen Engagement
Citizen Input
Transformations
Outputs and Outcomes: Components of Desirable Futures
Conclusions
References
Citizen Engagement in ICT Design: The Challenge
Barriers to Citizen Engagement in ICT Development
Technical Focus of ICT Developments
Limited Practice of Participatory Design
Role Conflicts and Role Boundaries
Knowledge Silos
Lack of Appropriate Skills
High Perceived Costs
Changing the Focus of ICT Development
Parameters of the Shift
A Sociotechnical Approach to Design
Information Ecologies
A Participatory Approach to Design
Inclusive Design
Facilitating the Transition: A Change Management Approach
Dissatisfaction with the Status Quo
A Shared Vision
Knowledge about Practical Steps
Costs (Economic and Psychological)
Conclusions
References
Strategies for Citizen Engagement: (i) Shifting the Focus of ICT Design Practice
Introducing the Strategies
Institutionalizing the Shift in Organisations
Action Plan for Institutionalizing Citizen Participation/Engagement
Identifying, Informing and Convincing Key People
Integrating Citizen Engagement with ICT Design Methods
Integrating Citizen Engagement with Performance Appraisal and Monitoring
Providing Resources for Citizen Engagement
Capacity Building
Changing Organizational Culture
Key Learning Points: The 'Know Why', 'Know What' and 'Know How' of Citizen Engagement
Sharing the Knowledge
Conclusions
References
Strategies for Citizen Engagement (ii) - Tools and Techniques
Methodologies or Toolkits?
Resources to Support Citizen Engagement
Preparing the Ground
Identifying Stakeholders: Who Needs to be Engaged?
Revealing Stakeholder Diversity
Stakeholder Readiness to Engage
Motivation for Citizens to engage
Supporting Citizen Engagement in Sociotechnical Decision Making
Communication and Knowledge Sharing
Communication Techniques and Channels
Knowledge Sharing
Envisioning
Visual Representations
Experiential Approaches
Consensus Building
The Search Conference
Citizens' Juries
Creativity and Problem Solving
Brainstorming
Workshops and Games
Requirements Surfacing
Challenging Stereotypes
Surfacing Assumptions and Attitudes
Developing Outputs to Inform Design
Conclusions
References
Achieving a Culture of Participation and Engagement
Drivers for Action
The Rewards for Changing the Focus of ICT Design
Enriched Knowledge Base
Improved Systems and Sevices
Faster Adoption and More Widespread Use
Leading the Way
Role of Influential Leaders
Publicising the Value of Citizen Participation/Engagement
Role of the IT Profession
Starting the Dialogue
Enabling the Transition
Institutionalizing the Changes
Giving Citizens a Voice
Enabling Role of Technology
Investing in the Transition
Roles of Stakeholders
ICT Designers
ICT Manufacturers
Government
Creating Capacity for Engagement/Participation
Scaling the Process
Conclusions
References
Index