Service Consultant Working in an Automotive Facility
List price: $156.95
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Description: This book examines the multi-faceted responsibilities of an automotive service consultant. It outlines task-oriented procedures for day-to day operations and provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Automotive Service Consultant (C1). ASE terminology is used throughout to describe the people and businesses servicing the driving public. Coverage examines communications specific to customer relations and sales as well as internal communications, relations, and supervision. Customer delivery and follow up round out this thorough exploration of the functions of a successful automotive service consultant.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $156.95
Copyright year: 2005
Publisher: Delmar Cengage Learning
Publication date: 12/6/2004
Size: 7.50" wide x 9.25" long x 0.75" tall
|Service Facilities and the Service Consultant|
|Types of Automotive Service Facilities|
|The Role of the Service Consultant|
|The Team Approach Checking Vehicle and Customer Records|
|Working with Warranties, service Contracts, Service Bulletins, and Campaigns/Recalls|
|Communications: Customer Relations|
|Telephone Communications Personal Communication|
|From the Greeting to the Presentation of the Invoice Working|
|Out Service Details with Customers Closing a Sale|
|Communication: Customer Delivery and Follow up|
|Writing for the Technician Workflow Customer Relations|
|Sales, Follow-Ups, and Promotions|
|Communication: Customer Delivery and Follow up Other Duties|
|General Operations Assignments|
|A positive Work Environment|
|Appendix ASE (C1)|
|Task List: Service Consultant|