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Introduction | |
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About the Authors | |
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Acknowledgements | |
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National and International Terrorism | |
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Overview | |
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Types of Terrorists | |
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What Makes a Terrorist | |
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Terrorist Targets | |
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Recognizing Terrorist Events | |
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An Overview of International Terrorism | |
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Categories of Insurgent and Terrorism Groups | |
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Categories of Risk | |
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What This Book is About | |
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Emerging Response Planning and Controversial Issues | |
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Summary | |
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The Basic Concepts of Emergency Management | |
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Overview | |
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Emergency Management Agencies | |
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Factors that Affect Emergency Management | |
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Threats Facing the United States | |
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Types of Threats | |
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Potential Hazards | |
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The Changing Context: A Window of Opportunity | |
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The Emergency Manager | |
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Communications Centers | |
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Comprehensive Emergency Management | |
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The Integrated Emergency Management System | |
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Starting the Real World Planning Process | |
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Hazard (Risk) Analysis | |
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The Planning Process | |
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Key Terms in Hazard Analysis Tools | |
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Capability Assessment | |
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Setting Goals | |
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Getting Organized | |
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Multi-hazard, All-hazard, Functional Planning | |
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History of the ICS | |
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Exercising | |
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Summary | |
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Event Planning and Management | |
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Overview | |
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Crisis and Consequence Management | |
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Incident Operations | |
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Emergency Operation Plan (EOP) Components | |
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Federal Response Team Missions and Functions | |
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Summary | |
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Training | |
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Overview | |
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Introduction | |
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What Training is Available? | |
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How Do Communications Centers Get Training? | |
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Reading and Self-study Courses | |
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National Fire Academy | |
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College and University Degrees | |
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Government-sponsored Training Courses | |
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Videotape Course | |
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State and Local Domestic Preparedness Support Helpline | |
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What Happens After Training? | |
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Summary | |
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Facility Security | |
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Overview | |
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Facility Security Issues | |
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Communications Centers are at Risk for Attacks | |
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Emergency Planning and Drills | |
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New Building Construction | |
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Communications Tower Security | |
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Questions | |
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Summary | |
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Radio Interoperability | |
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Overview | |
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Interoperability: When Terrorism Strikes, Are You Prepared to Talk? | |
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Technology | |
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Questions | |
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Summary | |
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Computer Security | |
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Overview | |
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Physical Security | |
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Authorized Personnel | |
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Local Access | |
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Dial-up Access | |
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Direct Connection to the Internet | |
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Firewalls | |
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Virtual Private Networks (VPNs) | |
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Indirect Connection to the Internet | |
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Assessing Security Risks | |
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Redundant Systems | |
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Redundant Data | |
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Data Backup | |
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Backup Center | |
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Manual Preparation | |
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Viruses | |
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Increased Call Volume | |
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Websites | |
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Summary | |
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Personnel Needs | |
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Overview | |
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Committee Setup | |
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Critical Incident Stress Debriefing (CISD) | |
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Communications Recovery | |
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Caregiver, How's Your Family? | |
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Summary | |
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Joint Information Center/Media | |
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Overview | |
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Joint Information Centers | |
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Federal Government Role in JIC Operations | |
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Headquarters-level Response Structure | |
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Regional-level Response Structure | |
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Continuing Actions | |
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Summary | |
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Wrapping it Up for Your Communications Center | |
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The Role of the Communications Center Director | |
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Additional Facility Safeguards | |
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Common Sense in Handling Strangers | |
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Get the Bigger Picture | |
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A Note | |
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Other Things to Bear in Mind When Planning | |
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Training to Augment Your Facility's Security Plan | |
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Other Points to Consider | |
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Threats | |
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Summary | |
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Public Safety Precautions/Actions | |
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General Factors | |
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Patient Management | |
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Job Aid: First Response to a Terrorist Incident | |
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Anthrax Threat Advisory | |
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Handling Anthrax and Other Biological Agent Threats | |
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Indicators of Possible Agent Usage | |
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Indicators of Possible Chemical Warfare (CW) Agent Usage | |
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Indicators of Possible Biological Weapon (BW) Usage | |
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If Release is Suspected | |
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Notification Essentials | |
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Incident Objectives | |
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Complete Agent Description | |
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Anthrax | |
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Brucellosis | |
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Plague | |
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Tularemia | |
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Smallpox | |
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Internet Resources for Terrorism/Disaster Planning | |
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Communications Center Links | |
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Terrorism Links | |
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Government Links | |
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Academic and Institutions | |
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CounterTerrorism Links | |
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Biological Terrorism Links | |
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Critical Infrastructure Protection Links | |
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Anthrax Articles on the Web | |
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Anthrax Websites | |
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SmallPox Articles on the Web | |
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SmallPox Websites | |
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Plague Articles | |
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Plague Websites | |
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General Information | |
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State Emergency Operation Plans | |
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Orange County Fire Rescue Emergency Communications Center Standard Operating Procedure | |
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Section 6.7 PSAP Evacuation | |
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Section 6.7 PSAP Evacuation Checklists | |
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Overview of Community Actions | |
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Communications Unit (9-1-1) | |
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Communications Recommendations | |
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Oklahoma City Bombing Final Report: Communications | |
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City of Oklahoma City Communications | |
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The Critical Infrastructure Protection Process Job Aid, Edition 1: May 2002 | |
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Table of Contents | |
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Introduction | |
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CIP Overview | |
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CIP Process Methodology | |
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CIP Process Question Navigator | |
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Infrastructure Protection Decision Matrix | |
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Establishing a CIP Program | |
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Glossary | |
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Index | |