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Preface | |
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How to Use This Book | |
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How to Use the Medical Assisting Administrative Skills CD-ROM | |
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Today's Medical Environment | |
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The Medical Environment | |
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Medical Offices | |
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The Language of Medicine | |
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Medical Specialties, Subspecialties, and Dental Specialties | |
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Computers in Contemporary Medicine | |
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The Medical Staff | |
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The Medical Assistant | |
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The Roles of Medical Professionals | |
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Working with the Medical Professionals | |
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Medical Ethics | |
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Medical Ethics and the Law | |
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Ethics Statements of the Medical Associations | |
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Social Policy Issues | |
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Computers and Ethics | |
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The Medical Assistant's Role in Ethical Issues | |
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Medical Law | |
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State Medical Practice Acts | |
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The Physician and the Law | |
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Confidentiality | |
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Telecommunications and Confidentiality | |
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Confidentiality Agreements | |
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The Physician in Court | |
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Fax Transmittal Cover Sheet | |
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Good Samaritan Laws | |
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The Physician and Controlled Substances | |
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Drug Schedules | |
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Patient Relations | |
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Interacting with Patients | |
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Interpersonal Communication | |
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Importance of Verbal and Nonverbal Communication | |
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Computers and Relationships with Patients | |
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Managing Patient Activities | |
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Discussing Finances and Billing | |
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Handling Emergencies | |
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Telecommunications | |
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Answering the Telephone | |
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Screening Calls | |
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Placing Local and Long-Distance Calls | |
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Using the Telephone Directory | |
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Using Answering Services and Telephone Answering Devices | |
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Telecommunications for Diagnosis and Treatment | |
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Scheduling Appointments | |
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Scheduling According to a System | |
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Maintaining the Appointment Schedule | |
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Preparing a Daily List of Appointments | |
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Scheduling Patients for Other Medical Units | |
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Follow-Up Appointments | |
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Computers and Information Processing in the Medical Office | |
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Computerizing the Medical Office | |
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High Tech Medical Offices | |
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Medical Software Applications | |
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Developing Practice Lists and Reports | |
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Inventories | |
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Miscellaneous Computer Tips | |
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Medical Documents and Word Processing | |
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Letter Writing | |
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Developing Your Communications | |
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Writing for the Physician's Signature | |
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Composing at the Computer | |
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Sources of Input | |
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Word Processing Software | |
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Output | |
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Professional Activities, Travel Arrangements, and Postal and Delivery Services | |
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The Medical Assistant's Professional Activities | |
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Managing Travel | |
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Postal and Delivery Services | |
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Managing Medical Records | |
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Methods for Keeping Records | |
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Trends and Issues in Medical Record Keeping | |
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Creating a Medical Record | |
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Problem-Oriented and Source-Oriented Medical Records | |
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File Management | |
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Rules for Filing | |
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The Medical Assistant's Role in Record Keeping | |
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Automating Medical Office Financial Management | |
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Pegboard Accounting and Computerized Account Management | |
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Pegboard Accounting | |
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Banking | |
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Payroll Accounting Procedures | |
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Computerized Account Management | |
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Billing and Collection | |
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Billing Patients | |
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The Collection Process | |
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Truth-in-Lending | |
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Health Insurance and Coding | |
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Types of Health Insurance Coverage | |
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Prospective Payment System | |
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Filing an Insurance Claim | |
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Completing a Universal Health Insurance Claim Form | |
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Becoming a Career Medical Assistant | |
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Seeking Employment | |
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Finding and Keeping a Job | |
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Researching Employment Opportunities | |
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The Job Application Process | |
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Interviewing for a Position | |
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Continuing the Education Process | |
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Office Management | |
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Appendices | |
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Medical Assistant Role Delineation Chart | |
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CAAHEP Standards | |
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ABHES Course Content Requirements for Medical Assistants | |
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Registered Medical Assistant (RMA [AMT]) Certification Competency Summary | |
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Glossary | |
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Index | |