Daily Dispatch Challenge Training Guide

Name: Daily Dispatch Challenge Training Guide
Price: 38.2 USD
Availability: InStock
ISBN: 9781401832278

ISBN-10: 140183227X

ISBN-13: 9781401832278

Edition: 2004

Authors: Truckload Carriers Assoc. Staff, Greg Mechler

List price: $27.95

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This instructional guidebook can provide virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success! TCA?s Daily Dispatch Challenge Training Guide is the perfect leader?s supplement wherever the Daily Dispatch Challenge (DDC) CD-ROM is being utilized within a fleet manager training program. It may also be used as a stand-alone instruction manual for developing the communication aspects of those frontline positions where interaction with vehicle drivers is required. Coverage helps readers develop and fine-tune their interpersonal communication, problem-solving skills, and decision-making abilities, and teaches…

Book details

List price: $27.95
Copyright year: 2004
Publisher: Delmar Cengage Learning
Publication date: 10/3/2003
Binding: Looseleaf - sheets only
Pages: 128
Size: 8.30" wide x 10.70" long x 0.40" tall
Weight: 0.704
Language: English



Introduction


Facilitator Instructions


State & Federal Regulations


Calculating Load Arrival Times


Record Keeping System


Identifying Critical Information


Participatory and Active Listening


Handling and Emergency Situation


Identify Driver Differences


Communication Skill


Effective Questioning


Negotiation


Selling Skills


Problem Solving