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Daily Dispatch Challenge Training Guide

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ISBN-10: 140183227X

ISBN-13: 9781401832278

Edition: 2004

Authors: Truckload Carriers Assoc. Staff, Greg Mechler

List price: $27.95
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This instructional guidebook can provide virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success! TCA?s Daily Dispatch Challenge Training Guide is the perfect leader?s supplement wherever the Daily Dispatch Challenge (DDC) CD-ROM is being utilized within a fleet manager training program. It may also be used as a stand-alone instruction manual for developing the communication aspects of those frontline positions where interaction with vehicle drivers is required. Coverage helps readers develop and fine-tune their interpersonal communication, problem-solving skills, and decision-making abilities, and teaches…    
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Book details

List price: $27.95
Copyright year: 2004
Publisher: Delmar Cengage Learning
Publication date: 10/3/2003
Binding: Looseleaf - sheets only 
Pages: 128
Size: 8.00" wide x 10.50" long x 0.25" tall
Weight: 0.682
Language: English

Introduction
Facilitator Instructions
State & Federal Regulations
Calculating Load Arrival Times
Record Keeping System
Identifying Critical Information
Participatory and Active Listening
Handling and Emergency Situation
Identify Driver Differences
Communication Skill
Effective Questioning
Negotiation
Selling Skills
Problem Solving