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Operations Management

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ISBN-10: 1401826652

ISBN-13: 9781401826659

Edition: 2003

Authors: Mitch Schneider

List price: $25.95
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All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility ? personnel management, business management, and sales and marketing ? are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today?s professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both…    
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Book details

List price: $25.95
Copyright year: 2003
Publisher: Delmar Cengage Learning
Publication date: 5/5/2003
Binding: Paperback
Pages: 144
Size: 8.50" wide x 11.25" long x 0.25" tall
Weight: 0.682
Language: English

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service…    

Introduction
Knowledge Management
Historical Perspective
Management In Time
Benchmarking & Best Practices
Managing Internal Operations
Managing Compensation
Managing External Operations
Physical Operations
Insurance & Operations Management
Conclusion
More to Come
References & Resources