High Performance Shop

Name: High Performance Shop
Availability: OutOfStock
ISBN: 9781401826611

ISBN-10: 140182661X

ISBN-13: 9781401826611

Edition: 2004

Authors: Mitch Schneider

List price: $25.95

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Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the ?Tech Tips? segment on the popular ?Truckin? USA? television show, each book contains proven solutions for effectively tackling challenges faced by today?s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested…

Book details

List price: $25.95
Copyright year: 2004
Publisher: Delmar Cengage Learning
Publication date: 7/21/2003
Binding: Paperback
Pages: 144
Size: 8.25" wide x 10.75" long x 0.50" tall
Weight: 0.682
Language: English

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service…



Preface


Acknowledgments


Introduction



Where Do You Start?


Introduction


High performance: What Is It?


Which Came First?


Intake--Compression--Power--Exhaust


Intake--Getting the Work In


Summary



Compression--Getting Started


Introduction


Taking Orders


Triage


Requests and Concerns


Appointment versus No Appointment


Regular Customers versus First-Time Customers


Scheduling


Selling the Invisible


Active Needs versus Latent Needs


Unrealistic Expectations


Process


"No..."


Summary



Power--Getting the Work Done


Introduction


Moving Work through the Bays


A Three-Legged Stool


Staffing


Certification


Capacity and Capability


Electronic Information


Technical Skills


Training and Education


Moving Parts through the Bays


Effective Parts Management


Summary



Exhaust--Finishing Up


Introduction


People


Divine Intervention


Paradigms and Platforms


Definitions


Policies and Procedures


Follow-up


Summary



Marketing


Introduction


Ready--Fire!--Aim


Customer Profile


Clumps


Targeted Marketing


Customer Retention


Customer-Driven Marketing


Building Customer Retention


One-to-One Wins!


Putting It All Together


Orchestrating the Plan


Summary



Merchandising


Introduction


Visual Marketing


TCRM-Focused Merchandising


Environment


A Changing Marketplace


Components of Successful Merchandising


The Challenge


Color


Lighting


Summary



Integrity-Based Sales


Introduction


Three Problems


The Napoleonic Code


Is What You See What You Get?


False Evidence Appearing Real


"You Need To ..."


The Buying Cycle


Alignment


The Value Equation


Understanding the Value Equation


Price Quoting


Bargain Hunters of Good Faith


Service Writing Skills


Selling Additional Service


Summary



Quality Control (QC)


Introduction


Quality Control


Six-Sigma and Six-Sigma Tools


Obstacles and Constraints


If You Always Do...


Measurement and Feedback


Summary



Strategies: Exit, Succession, and Business Valuation


Introduction


Getting Out


Two Realities


Due Diligence


Exit Strategies


Planning Ahead


Advantages and Disadvantages


Succession Planning


Planning


All in the Family


Valuating your Business


Assets and Earnings Valuation


Goodwill


Capitalization of Income Valuation


Owner Benefit or Historical Earnings Valuation


Multiplier of Market Valuation


Working Backwards


Burnout


Summary



Conclusion


More to Come


References


Epilogue