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High Performance Shop

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ISBN-10: 140182661X

ISBN-13: 9781401826611

Edition: 2004

Authors: Mitch Schneider

List price: $25.95
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Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the ?Tech Tips? segment on the popular ?Truckin? USA? television show, each book contains proven solutions for effectively tackling challenges faced by today?s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested…    
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Book details

List price: $25.95
Copyright year: 2004
Publisher: Delmar Cengage Learning
Publication date: 7/21/2003
Binding: Paperback
Pages: 144
Size: 8.25" wide x 10.75" long x 0.50" tall
Weight: 0.682
Language: English

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service…    

Preface
Acknowledgments
Introduction
Where Do You Start?
Introduction
High performance: What Is It?
Which Came First?
Intake--Compression--Power--Exhaust
Intake--Getting the Work In
Summary
Compression--Getting Started
Introduction
Taking Orders
Triage
Requests and Concerns
Appointment versus No Appointment
Regular Customers versus First-Time Customers
Scheduling
Selling the Invisible
Active Needs versus Latent Needs
Unrealistic Expectations
Process
"No..."
Summary
Power--Getting the Work Done
Introduction
Moving Work through the Bays
A Three-Legged Stool
Staffing
Certification
Capacity and Capability
Electronic Information
Technical Skills
Training and Education
Moving Parts through the Bays
Effective Parts Management
Summary
Exhaust--Finishing Up
Introduction
People
Divine Intervention
Paradigms and Platforms
Definitions
Policies and Procedures
Follow-up
Summary
Marketing
Introduction
Ready--Fire!--Aim
Customer Profile
Clumps
Targeted Marketing
Customer Retention
Customer-Driven Marketing
Building Customer Retention
One-to-One Wins!
Putting It All Together
Orchestrating the Plan
Summary
Merchandising
Introduction
Visual Marketing
TCRM-Focused Merchandising
Environment
A Changing Marketplace
Components of Successful Merchandising
The Challenge
Color
Lighting
Summary
Integrity-Based Sales
Introduction
Three Problems
The Napoleonic Code
Is What You See What You Get?
False Evidence Appearing Real
"You Need To ..."
The Buying Cycle
Alignment
The Value Equation
Understanding the Value Equation
Price Quoting
Bargain Hunters of Good Faith
Service Writing Skills
Selling Additional Service
Summary
Quality Control (QC)
Introduction
Quality Control
Six-Sigma and Six-Sigma Tools
Obstacles and Constraints
If You Always Do...
Measurement and Feedback
Summary
Strategies: Exit, Succession, and Business Valuation
Introduction
Getting Out
Two Realities
Due Diligence
Exit Strategies
Planning Ahead
Advantages and Disadvantages
Succession Planning
Planning
All in the Family
Valuating your Business
Assets and Earnings Valuation
Goodwill
Capitalization of Income Valuation
Owner Benefit or Historical Earnings Valuation
Multiplier of Market Valuation
Working Backwards
Burnout
Summary
Conclusion
More to Come
References
Epilogue