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Operational Excellence

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ISBN-10: 1401826598

ISBN-13: 9781401826598

Edition: 2003

Authors: Mitch Schneider

List price: $25.95
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Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the ?Tech Tips? segment on the popular ?Truckin? USA? television show, each book contains proven solutions for effectively tackling challenges faced by today?s professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested…    
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Book details

List price: $25.95
Copyright year: 2003
Publisher: Delmar Cengage Learning
Publication date: 1/13/2003
Binding: Paperback
Pages: 144
Size: 8.75" wide x 11.00" long x 0.25" tall
Weight: 0.594
Language: English

Mitch Schneider is a fourth generation "mechanic/technician" and is a frequent speaker at major conventions and meetings of automotive industry trade organizations. Schneider is also an award-winning journalist and is a regular contributor and senior contributing editor for Motor Age magazine. He provides commentary on the evolving relationship between service dealers, jobbers, warehouse directors and manufacturers. Schneider has also appeared on the TNN cable show "Truckin USA" where he hosted the "Tech Tips" segment. In addition to operating the award-winning Schneider's Automotive for 22 years in Simi Valley,CA, he is also the president and founder of Schneider's Future-Tech, a service…    

The Lay of the Land
Line or Operations
Where Do We Start?
Establishing the Terrain
Vision, Mission, Goals, and Objectives at Work
The Automotive Service Industry Wheel
The Gap Between Knowing and Doing
The Axle: The Very Center of It All
The Inner Hub: The General Manager
The Outer Hub
The Spokes: Pressure and Support
Service Management Spokes
Technician Efficiency
Service Sales
Unrealistic Expectations
Parts Management Spokes
Pie Wagons and Wagon Jobbers
Cores, Credits and Returns
Unrealistic Expectations
Office Management Spokes
Office Management
Which Records to Keep
Administrative RecordKeeping
Employment Records
Tax Records
Keeping the Rubber on the Road
The Outer Wheel
Rack System
The Rack System
More to Come