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Treat Your Customers Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

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ISBN-10: 1401301983

ISBN-13: 9781401301989

Edition: N/A

Authors: Bob Miglani

List price: $17.95
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Customer service is the cornerstone of every successful business. In TREAT YOUR CUSTOMERS, corporate businessman Bob Miglani shares his secrets using anecdotes and analogies from his experiences working at his family??'s Dairy Queen. Some of these lessons include: & nbsp; Bob??'s Dairy Queen?? Rules& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Business Lesson& nbsp; & nbsp; 1.& nbsp; Know their names and their favorite flavor& nbsp; & nbsp; & nbsp; Know your customers 2.& nbsp; Once in a while, taste your own ice cream& nbsp; & nbsp; & nbsp; Know what you???re selling 3.& nbsp; Always replace a dropped cone& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; Integrity is priceless 4.& nbsp; Want whipped…    
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Book details

List price: $17.95
Publisher: Hyperion Press
Publication date: 6/6/2006
Binding: Hardcover
Pages: 160
Size: 5.25" wide x 7.50" long x 0.50" tall
Weight: 0.484
Language: English

Bob Miglani is senior director at a Fortune 50 company in New York City, where he has been embracing the chaos for twenty years. He came to the United States from India in 1979 and grew up running his family's Dairy Queen business, the subject of his first book, Treat Your Customers.

Introduction
They're Not Just Customers-They're People
Know Their Names and Their Favorite Flavor
The Customer Is Still Royalty
Don't Make Them Wait
Once in a While, Taste Your Own Ice Cream
If They Ask for a Medium Cone-Give Them a Medium Cone
Don't Serve Rotten Bananas
Never Forget the Plain Old Vanilla
Always Replace a Dropped Cone
Want Whipped Cream and Nuts on That?
The Cherry Is Always Free
Greet Them and Leave Them with a Smile
The Boss Is Not the Customer
Become a Cake Expert
Don't Raise Prices if Mom Feels Guilty
When It's Time to Lean, It's Time to Clean
Gotta Love Your Soft Serve
Always Offer Your Delivery Guys a Milk Shake
Bring Them in on a Saturday Morning
Take Good Care of Your Machines
Check the Weather Before You Order
Pay Your Bills on Time
Go a Mile for Cheaper Milk
Befriend a Neighbor with a Freezer
Know the Fat Content
Show Them How to Serve
Close the Store on Time
Don't Let the Mr. Misty Go to Your Head
Go to the Convention
Sponsor a Little League Team
Conclusion
The Cheat Sheet