Treat Your Customers Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store

Name: Treat Your Customers Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
Price: 3.27 USD
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ISBN: 9781401301989

ISBN-10: 1401301983

ISBN-13: 9781401301989

Edition: N/A

Authors: Bob Miglani

List price: $17.95

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Customer service is the cornerstone of every successful business. In TREAT YOUR CUSTOMERS, corporate businessman Bob Miglani shares his secrets using anecdotes and analogies from his experiences working at his family??'s Dairy Queen. Some of these lessons include: & nbsp; Bob??'s Dairy Queen?? Rules& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; The Business Lesson& nbsp; & nbsp; 1.& nbsp; Know their names and their favorite flavor& nbsp; & nbsp; & nbsp; Know your customers 2.& nbsp; Once in a while, taste your own ice cream& nbsp; & nbsp; & nbsp; Know what you???re selling 3.& nbsp; Always replace a dropped cone& nbsp; & nbsp; & nbsp; & nbsp; & nbsp; Integrity is priceless 4.& nbsp; Want whipped…

Book details

List price: $17.95
Publisher: Hyperion Press
Publication date: 6/6/2006
Binding: Hardcover
Pages: 208
Size: 5.25" wide x 7.87" long x 0.75" tall
Weight: 0.528
Language: English

Bob Miglani is senior director at a Fortune 50 company in New York City, where he has been embracing the chaos for twenty years. He came to the United States from India in 1979 and grew up running his family's Dairy Queen business, the subject of his first book, Treat Your Customers.



Introduction



They're Not Just Customers-They're People



Know Their Names and Their Favorite Flavor



The Customer Is Still Royalty



Don't Make Them Wait



Once in a While, Taste Your Own Ice Cream



If They Ask for a Medium Cone-Give Them a Medium Cone



Don't Serve Rotten Bananas



Never Forget the Plain Old Vanilla



Always Replace a Dropped Cone



Want Whipped Cream and Nuts on That?



The Cherry Is Always Free



Greet Them and Leave Them with a Smile



The Boss Is Not the Customer



Become a Cake Expert



Don't Raise Prices if Mom Feels Guilty



When It's Time to Lean, It's Time to Clean



Gotta Love Your Soft Serve



Always Offer Your Delivery Guys a Milk Shake



Bring Them in on a Saturday Morning



Take Good Care of Your Machines



Check the Weather Before You Order



Pay Your Bills on Time



Go a Mile for Cheaper Milk



Befriend a Neighbor with a Freezer



Know the Fat Content



Show Them How to Serve



Close the Store on Time



Don't Let the Mr. Misty Go to Your Head



Go to the Convention



Sponsor a Little League Team


Conclusion


The Cheat Sheet