Excellence in the Emergency Department How to Get Results

Name: Excellence in the Emergency Department How to Get Results
Price: 3.04 USD
Availability: InStock
ISBN: 9780984079483

ISBN-10: 0984079483

ISBN-13: 9780984079483

Edition: N/A

Authors: Stephanie J. Baker

List price: $28.00

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Description:

For years healthcare professionals believed creating excellence in Emergency Departments was next to impossible. Too many patients, a shortage of resources, and too few hours in the day add up to big challenges. Yet where there's a will-and a team of passionate, caring staff members-there's most definitely a way.

Book details

List price: $28.00
Publisher: Fire Starter Publishing
Publication date: 10/1/2009
Binding: Paperback
Size: 6.25" wide x 9.50" long x 0.50" tall
Weight: 0.682
Language: English



Foreword


Introduction


Fantasy or Reality?


"Why Change?"


The Resistance Reality


Reasons for resistance to change in the Emergency Department


Overcoming barriers and driving out negativity


Dealing with low performers


Building the Case for Service


The quality/service connection


Evidence-Based Leadership<sup>SM</sup>


Financial Impact


Connecting the Dots


The Healthcare Flywheel“


The external market: Are you unique?


The five pillars: A balanced approach to getting results


Three "Must Have" Tactics to Move Your ED in 90 Days


Rounding for Outcomes


Leader rounding on staff


Leader rounding on patients


Rounding in the ED waiting room/reception area


Discharge Phone Calls


Why to make the calls


How to make the calls


Who makes the calls


Bedside Shift Report


Achieving safe hand-offs


Alignment with National Patient Safety Goals (NPSGs)


Managing up, transferring trust, and building confidence


Advanced Tactics to Accelerate and Sustain Success


Key Words at Key Times


AIDET<sup>SM</sup> for ED: The five fundamentals of service


Key Words at Key Times (for pain, plan of care, and duration-keeping patients informed)


Hourly Rounding with Individualized Patient Care in the ED


Why to round


How to round


How to track results


Interdepartmental Communication Tools


Stakeholder meeting


Internal customer rounding


Stand-up meetings and huddles


Thank-you notes


No ED Left Behind


Bibliography


Resources


Acknowledgments


About the Author