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Excellence in the Emergency Department How to Get Results

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ISBN-10: 0984079483

ISBN-13: 9780984079483

Edition: N/A

Authors: Stephanie J. Baker

List price: $28.00
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For years healthcare professionals believed creating excellence in Emergency Departments was next to impossible. Too many patients, a shortage of resources, and too few hours in the day add up to big challenges. Yet where there's a will-and a team of passionate, caring staff members-there's most definitely a way.
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Book details

List price: $28.00
Publisher: Fire Starter Publishing
Publication date: 10/1/2009
Binding: Paperback
Size: 6.25" wide x 9.50" long x 0.50" tall
Weight: 0.682
Language: English

Fantasy or Reality?
"Why Change?"
The Resistance Reality
Reasons for resistance to change in the Emergency Department
Overcoming barriers and driving out negativity
Dealing with low performers
Building the Case for Service
The quality/service connection
Evidence-Based Leadership<sup>SM</sup>
Financial Impact
Connecting the Dots
The Healthcare Flywheel&#8220;
The external market: Are you unique?
The five pillars: A balanced approach to getting results
Three "Must Have" Tactics to Move Your ED in 90 Days
Rounding for Outcomes
Leader rounding on staff
Leader rounding on patients
Rounding in the ED waiting room/reception area
Discharge Phone Calls
Why to make the calls
How to make the calls
Who makes the calls
Bedside Shift Report
Achieving safe hand-offs
Alignment with National Patient Safety Goals (NPSGs)
Managing up, transferring trust, and building confidence
Advanced Tactics to Accelerate and Sustain Success
Key Words at Key Times
AIDET<sup>SM</sup> for ED: The five fundamentals of service
Key Words at Key Times (for pain, plan of care, and duration-keeping patients informed)
Hourly Rounding with Individualized Patient Care in the ED
Why to round
How to round
How to track results
Interdepartmental Communication Tools
Stakeholder meeting
Internal customer rounding
Stand-up meetings and huddles
Thank-you notes
No ED Left Behind
About the Author