From Baldrige to the Bottom Line A Road Map for Organizational Change and Improvement

ISBN-10: 0873894731

ISBN-13: 9780873894739

Edition: 2000

Authors: David W. Hutton

List price: $38.00
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Book details

List price: $38.00
Copyright year: 2000
Publisher: ASQ Quality Press
Binding: Hardcover
Pages: 319
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.540
Language: English

About This Bookp. xiii
Introductionp. xix
The Assessment Process as a Strategyp. 1
The Case for Assessmentp. 2
Management System Conceptsp. 6
The Assessment Criteriap. 10
The Assessment Process in a Nutshellp. 15
Ground Rules for Successp. 27
Assessment Process Designp. 35
What Makes for a Great Assessmentp. 35
Choosing the Components of an Assessmentp. 38
Selecting Suitable Criteriap. 39
Selecting the Best Assessment Processp. 40
Basic Types of Assessmentp. 43
The Pros and Cons of Different Approachesp. 47
Other Design Optionsp. 50
Tailoring the Process to Your Situationp. 55
Setting the Stagep. 59
The Leadership Decision-Making Processp. 60
The Key Issuesp. 60
Purposep. 61
Scopep. 62
Timingp. 63
Roles and Responsibilitiesp. 64
Budget, Resources, and Durationp. 67
Using External Resources Effectivelyp. 71
Finding Competent Helpp. 73
Winning Support for Your Proposalsp. 79
Recognizing When This Is Not the Right Thing to Dop. 80
Check Pointsp. 83
Engaging the Leadersp. 85
Workshop Objectives and Designp. 86
Introducing the Assessment Processp. 87
Introducing the Assessment Criteriap. 87
Using the Criteria: A Test Drivep. 90
Agreeing on the Assessment Planp. 100
Confirming the Next Stepsp. 106
Check Pointsp. 107
Preparing the Assessment Teamp. 111
Assembling the Teamp. 112
The Training Processp. 113
Initial Team Trainingp. 115
The Preliminary Evaluationp. 115
Planning the Data Gathering Processp. 116
Other Team Preparation Issuesp. 125
Check Pointsp. 128
Data Gatheringp. 131
The Data Gathering Processp. 131
Data Gathering Strategyp. 132
Interviews and Documentation Reviewp. 134
Frequently Asked Questions about Data Gatheringp. 154
Other Data Gathering Issuesp. 157
Check Pointsp. 159
Developing the Assessment Reportp. 161
Steps in Completing the Assessment Reportp. 162
Initial Impressionsp. 164
Developing the Findingsp. 165
Report-Writing Techniquep. 167
Scoringp. 171
The Results Categoryp. 176
The Overall Summaryp. 177
The Assessment Team's Vital Fewp. 179
Planning the Presentationp. 182
Final Cleanup of the Reportp. 186
Other Report-Writing Issuesp. 187
Check Pointsp. 192
Presenting the Assessment Reportp. 195
Preparationsp. 196
Purpose and Agendap. 198
Opening the Presentationp. 200
Summarizing the Work Donep. 200
The Findingsp. 202
The Scoresp. 205
The Overall Summaryp. 205
The Vital Fewp. 206
Wrapping Upp. 208
The Motivation for Changep. 209
Check Pointsp. 210
Developing Improvement Plansp. 213
The Planning Workshopp. 214
Opening the Workshopp. 215
Selecting the Vital Few Priorities for Improvementp. 216
Developing Improvement Plansp. 216
Reviewing the Improvement Plansp. 224
Preparing for Fail-Proof Implementationp. 225
Wrap-Upp. 226
Check Pointsp. 227
Implementation and Follow-Throughp. 229
Creating a System to Support Implementationp. 230
Formalizing and Assigning Improvement Objectivesp. 233
Conducting Formal Progress Reviewsp. 233
Establishing Suitable Measurementsp. 236
Communicating the Outcomes of the Assessmentp. 237
Providing Technical and Moral Supportp. 239
Managing Changep. 240
The Life Cycle of an Improvement Teamp. 244
Check Pointsp. 249
Closing the Loopp. 251
The Closed-Loop Improvement Cyclep. 251
Steps in Closing the Loopp. 254
Debriefing After the First Assessment Cyclep. 254
Developing a Visionp. 255
Planning the Next Assessmentp. 256
Check Pointsp. 263
The Journey Aheadp. 263
Case Studiesp. 265
Xerox Corporationp. 266
TELUS Mobilityp. 277
Medradp. 284
Cargillp. 292
Pinellas County School Districtp. 299
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