From Baldrige to the Bottom Line A Road Map for Organizational Change and Improvement

Name: From Baldrige to the Bottom Line A Road Map for Organizational Change and Improvement
Price: 3.87 USD
Availability: InStock
ISBN: 9780873894739

ISBN-10: 0873894731

ISBN-13: 9780873894739

Edition: 2000

Authors: David W. Hutton

List price: $38.00

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Book details

List price: $38.00
Copyright year: 2000
Publisher: ASQ Quality Press
Binding: Hardcover
Pages: 319
Size: 6.25" wide x 9.00" long x 1.25" tall
Weight: 1.540
Language: English

About This Book	p. xiii
Introduction	p. xix
The Assessment Process as a Strategy	p. 1
The Case for Assessment	p. 2
Management System Concepts	p. 6
The Assessment Criteria	p. 10
The Assessment Process in a Nutshell	p. 15
Ground Rules for Success	p. 27
Assessment Process Design	p. 35
What Makes for a Great Assessment	p. 35
Choosing the Components of an Assessment	p. 38
Selecting Suitable Criteria	p. 39
Selecting the Best Assessment Process	p. 40
Basic Types of Assessment	p. 43
The Pros and Cons of Different Approaches	p. 47
Other Design Options	p. 50
Tailoring the Process to Your Situation	p. 55
Setting the Stage	p. 59
The Leadership Decision-Making Process	p. 60
The Key Issues	p. 60
Purpose	p. 61
Scope	p. 62
Timing	p. 63
Roles and Responsibilities	p. 64
Budget, Resources, and Duration	p. 67
Using External Resources Effectively	p. 71
Finding Competent Help	p. 73
Winning Support for Your Proposals	p. 79
Recognizing When This Is Not the Right Thing to Do	p. 80
Check Points	p. 83
Engaging the Leaders	p. 85
Workshop Objectives and Design	p. 86
Introducing the Assessment Process	p. 87
Introducing the Assessment Criteria	p. 87
Using the Criteria: A Test Drive	p. 90
Agreeing on the Assessment Plan	p. 100
Confirming the Next Steps	p. 106
Check Points	p. 107
Preparing the Assessment Team	p. 111
Assembling the Team	p. 112
The Training Process	p. 113
Initial Team Training	p. 115
The Preliminary Evaluation	p. 115
Planning the Data Gathering Process	p. 116
Other Team Preparation Issues	p. 125
Check Points	p. 128
Data Gathering	p. 131
The Data Gathering Process	p. 131
Data Gathering Strategy	p. 132
Interviews and Documentation Review	p. 134
Frequently Asked Questions about Data Gathering	p. 154
Other Data Gathering Issues	p. 157
Check Points	p. 159
Developing the Assessment Report	p. 161
Steps in Completing the Assessment Report	p. 162
Initial Impressions	p. 164
Developing the Findings	p. 165
Report-Writing Technique	p. 167
Scoring	p. 171
The Results Category	p. 176
The Overall Summary	p. 177
The Assessment Team's Vital Few	p. 179
Planning the Presentation	p. 182
Final Cleanup of the Report	p. 186
Other Report-Writing Issues	p. 187
Check Points	p. 192
Presenting the Assessment Report	p. 195
Preparations	p. 196
Purpose and Agenda	p. 198
Opening the Presentation	p. 200
Summarizing the Work Done	p. 200
The Findings	p. 202
The Scores	p. 205
The Overall Summary	p. 205
The Vital Few	p. 206
Wrapping Up	p. 208
The Motivation for Change	p. 209
Check Points	p. 210
Developing Improvement Plans	p. 213
The Planning Workshop	p. 214
Opening the Workshop	p. 215
Selecting the Vital Few Priorities for Improvement	p. 216
Developing Improvement Plans	p. 216
Reviewing the Improvement Plans	p. 224
Preparing for Fail-Proof Implementation	p. 225
Wrap-Up	p. 226
Check Points	p. 227
Implementation and Follow-Through	p. 229
Creating a System to Support Implementation	p. 230
Formalizing and Assigning Improvement Objectives	p. 233
Conducting Formal Progress Reviews	p. 233
Establishing Suitable Measurements	p. 236
Communicating the Outcomes of the Assessment	p. 237
Providing Technical and Moral Support	p. 239
Managing Change	p. 240
The Life Cycle of an Improvement Team	p. 244
Check Points	p. 249
Closing the Loop	p. 251
The Closed-Loop Improvement Cycle	p. 251
Steps in Closing the Loop	p. 254
Debriefing After the First Assessment Cycle	p. 254
Developing a Vision	p. 255
Planning the Next Assessment	p. 256
Check Points	p. 263
The Journey Ahead	p. 263
Case Studies	p. 265
Xerox Corporation	p. 266
TELUS Mobility	p. 277
Medrad	p. 284
Cargill	p. 292
Pinellas County School District	p. 299
Table of Contents provided by Syndetics. All Rights Reserved.