Principles and Practices of Organizational Performance Excellence
Edition: 2nd 1999
List price: $35.00
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Description: The second edition of this successful overview of TQM includes new and updated material as well as more examples and study questions. A glossary of terms has been added to aid in communicating the quality message.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $35.00
Copyright year: 1999
Publisher: ASQ Quality Press
Size: 7.50" wide x 10.50" long x 1.00" tall
|Quality and Productivity Fundamentals||p. 3|
|Management and Organization Change||p. 25|
|Employee Empowerment||p. 39|
|Customer Satisfaction and Focus||p. 53|
|Quality Planning and Deployment||p. 71|
|Quality Systems and Improvement||p. 87|
|The New Quality Assurance||p. 111|
|Supplier Quality Management||p. 119|
|Quality Costs - Old and New||p. 131|
|Tools for Continuous Improvement||p. 147|
|Quality Standards and Awards||p. 235|
|Quality Function Deployment||p. 245|
|Concurrent Engineering||p. 257|
|Design of Experiments||p. 263|
|Example of the application of QFD and DOE||p. 271|
|A case study in Benchmarking||p. 278|
|ASQ Glossary of Terms||p. 292|
|Deming's 14 points for Management||p. 322|
|Quality Related World Wide Web Sites||p. 324|
|Table of Contents provided by Blackwell. All Rights Reserved.|