Principles and Practices of Organizational Performance Excellence

Name: Principles and Practices of Organizational Performance Excellence
Price: 5.7 USD
Availability: InStock
ISBN: 9780873894289

ISBN-10: 0873894286

ISBN-13: 9780873894289

Edition: 2nd 1999

Authors: Thomas J. Cartin

List price: $35.00

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The second edition of this successful overview of TQM includes new and updated material as well as more examples and study questions. A glossary of terms has been added to aid in communicating the quality message.

Book details

List price: $35.00
Edition: 2nd
Copyright year: 1999
Publisher: ASQ Quality Press
Binding: Paperback
Pages: 321
Size: 7.50" wide x 10.50" long x 1.00" tall
Weight: 1.980
Language: English

Preface
Quality and Productivity Fundamentals	p. 3
Management and Organization Change	p. 25
Employee Empowerment	p. 39
Customer Satisfaction and Focus	p. 53
Quality Planning and Deployment	p. 71
Quality Systems and Improvement	p. 87
The New Quality Assurance	p. 111
Supplier Quality Management	p. 119
Quality Costs - Old and New	p. 131
Tools for Continuous Improvement	p. 147
Benchmarking	p. 217
Quality Standards and Awards	p. 235
Quality Function Deployment	p. 245
Concurrent Engineering	p. 257
Design of Experiments	p. 263
Example of the application of QFD and DOE	p. 271
A case study in Benchmarking	p. 278
ASQ Glossary of Terms	p. 292
Deming's 14 points for Management	p. 322
Quality Related World Wide Web Sites	p. 324
Table of Contents provided by Blackwell. All Rights Reserved.