Principles and Practices of Organizational Performance Excellence

ISBN-10: 0873894286

ISBN-13: 9780873894289

Edition: 2nd 1999

Authors: Thomas J. Cartin

List price: $35.00
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Description:

The second edition of this successful overview of TQM includes new and updated material as well as more examples and study questions. A glossary of terms has been added to aid in communicating the quality message.
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Book details

List price: $35.00
Edition: 2nd
Copyright year: 1999
Publisher: ASQ Quality Press
Binding: Hardcover
Pages: 334
Size: 7.50" wide x 10.50" long x 1.00" tall
Weight: 1.980
Language: English

Preface
Quality and Productivity Fundamentalsp. 3
Management and Organization Changep. 25
Employee Empowermentp. 39
Customer Satisfaction and Focusp. 53
Quality Planning and Deploymentp. 71
Quality Systems and Improvementp. 87
The New Quality Assurancep. 111
Supplier Quality Managementp. 119
Quality Costs - Old and Newp. 131
Tools for Continuous Improvementp. 147
Benchmarkingp. 217
Quality Standards and Awardsp. 235
Quality Function Deploymentp. 245
Concurrent Engineeringp. 257
Design of Experimentsp. 263
Example of the application of QFD and DOEp. 271
A case study in Benchmarkingp. 278
ASQ Glossary of Termsp. 292
Deming's 14 points for Managementp. 322
Quality Related World Wide Web Sitesp. 324
Table of Contents provided by Blackwell. All Rights Reserved.
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