Leading Performance Management in Local Government

ISBN-10: 087326178X

ISBN-13: 9780873261784

Edition: 2008

List price: $65.00
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Book details

List price: $65.00
Copyright year: 2008
Publisher: International City/County Management Association
Publication date: 8/1/2008
Binding: Hardcover
Pages: 198
Size: 7.25" wide x 8.75" long x 0.50" tall
Weight: 0.946
Language: English

David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities-Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee-in various administrative capacities. Among his seven books on local governmentmanagement�are�Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards�(Sage Publications, 2001);�Leading Performance Management in Local Government�(ICMA, 2008); and�Tools for Decision Making: A Practical Guide for Local Government�(CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma

Foreword
About the Editor and Authors
Introduction
Measuring and Reporting Performance
The Basics of Performance Measurement
Ten Significant Observations about How People View Local Government
Methods of Gathering Data
Developing a Municipal Performance-Measurement System: Reflections on the Atlanta Dashboard
From Performance Measurement to Performance Management
Organizations Managing for Results
Implementing Results-Based Management in Local Government
Factors Influencing the Use of Performance Data to Improve Municipal Services: Evidence from the North Carolina Benchmarking Project
Monitoring Quality and Productivity
Gainsharing in Local Government
The "Stat" Approach: Compstat, CitiStat, and Others
Performance Management in New York City: Compstat and the revolution in police management
The Core Drivers of CitiStat: It's not just about the meetings and the maps
The Varieties of CitiStat
Appendix: For Further Reading
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