Creating the Customer-Driven Library Building on the Bookstore Model
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $38.00
Copyright year: 2005
Publisher: American Library Association
Size: 6.00" wide x 9.00" long x 0.75" tall
|Why bookstores are so appealing|
|Comparing libraries and bookstores|
|Focusing on the bottom line|
|Valuing customer service|
|Identifying customer needs|
|When the system crashes : using technology to enhance not defeat the library|
|One library, one goal : establishing clear priorities|
|What's all this about ambience?|
|The art of display|
|Finding their way : the importance of signage|
|Marketing our wares|
|Creating promotional materials|
|Serving the library's E-patrons|
|Generating publicity for the library|
|Food and drink in the library|
|Finding the time and the money|