Kindness Revolution The Company-Wide Culture Shift That Inspires Phenomenal Customer Service
List price: $23.00
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Description: Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques at the customer contact level. Rather, it's a culture of kindness and consideration?up and down the entire organization?that fundamentally changes employee attitudes toward customers. Featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $23.00
Copyright year: 2006
Publication date: 8/16/2006
Size: 6.13" wide x 9.25" long x 0.86" tall
|Owning Your Customers|
|A Top-Down Commitment to Service|
|Employees on a Mission|
|Never on Sunday|
|Talking About Service .. Every Day|
|When Customers Call In Sick|
|Extraordinary Employee Empowerment|
|Absolutely, Positively: The Pursuit of Perfection|
|A Place Where Kindness Grows|
|Kindness: Starting the Revolution|
|How to Eliminate Indifference in Your Workplace|
|The Quick Fix Won't Work: How to Ensure Permanent Change|
|Are You Ready?|
|Ten Steps to an Extreme Corporate Makeover|
|Putting It Out There -- On the Net|