Skip to content

Kindness Revolution The Company-Wide Culture Shift That Inspires Phenomenal Customer Service

Spend $50 to get a free DVD!

ISBN-10: 0814473075

ISBN-13: 9780814473078

Edition: 2006

Authors: Ed Horrell

List price: $23.00
Blue ribbon 30 day, 100% satisfaction guarantee!
Out of stock
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques at the customer contact level. Rather, it's a culture of kindness and consideration?up and down the entire organization?that fundamentally changes employee attitudes toward customers. Featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions.
Customers also bought

Book details

List price: $23.00
Copyright year: 2006
Publisher: AMACOM
Publication date: 8/16/2006
Binding: Hardcover
Pages: 208
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.034
Language: English

Owning Your Customers
A Top-Down Commitment to Service
Employees on a Mission
Never on Sunday
Talking About Service .. Every Day
When Customers Call In Sick
Extraordinary Employee Empowerment
Absolutely, Positively: The Pursuit of Perfection
A Place Where Kindness Grows
Kindness: Starting the Revolution
How to Eliminate Indifference in Your Workplace
The Quick Fix Won't Work: How to Ensure Permanent Change
Are You Ready?
Ten Steps to an Extreme Corporate Makeover
Putting It Out There -- On the Net