Victoria A. Hoevemeyer (Palatine, IL) is Manager, Organizational Effectiveness, with APAC Customer Services. She has more than 20 years experience as a consultant specializing in organizational development and training. She has helped many organizations make the conversion from traditional to behavior-based interviewing.
Paul Falcone is vice president of human resources at Time Warner Cable in Los Angeles. Before joining Time Warner, Paul was head of international human resources at Paramount Pictures, a division of Viacom. Paul is the author of many best-selling books, including 2600 Phrases for Effective Performance Reviews, The Hiring and Firing Question and Answer Book, 101 Sample Write-Ups for Documenting Employee Performance Problems, and 96 Great Interview Questions to Ask Before You Hire (all published by AMACOM). He is a regular contributor to HR Magazine and an instructor at UCLA's School of Business and Management. Paul holds bachelor's and masters degrees from UCLA. He lives in Valencia, California